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• How do I receive freight deliveries?

  We often receive questions concerning how freight deliveries work. We have done our best to provide insight to these common concerns.

  Common questions about our freight policy to get your shipments safe and sound.
  
  

  Liftgate service and freight policy: A full-size tractor-trailer must safely park at your curb and will not be able to park on a busy road or highway. Your road cannot be a private driveway, cul-de-sac, dead end or unpaved. The carrier will not pull into your driveway, nor back down your street.

  We estimate, but cannot guarantee, that freight shipments may take up to 4-6 business days for delivery. If you are tracking your order on the carrier's website, ignore any estimated delivery dates as these are often incorrect. If the carrier considers your address to be rural, it could take an additional week for delivery depending on how often they deliver in your area.

  The carrier will call to make an appointment for residential deliveries, usually at least a day in advance. They deliver during regular business hours. Please make sure to provide the best phone number to reach you when placing your order to prevent your order from being delayed or returned to us.
  
  Once the carrier arrives you will be responsible for unloading the freight if there is no loading dock. If you cannot unload, liftgate delivery is available for $34.00. With liftgate, the carrier will either assist with hand offloading or employ the use of a traditional hydraulic lift. You will still be responsible for moving the freight from the curbside to your shop or garage once it is off the truck. There is an option to add liftgate service if you place your order online.

  You may also choose to pick up your freight from the carrier's local terminal. They will load it onto your vehicle. Please make sure your vehicle is capable of handling the weight and bring plenty of tie downs to properly secure the load.

  It is extremely important that you write any box damage, no matter how minor, on the delivery receipt in case we need to replace the machine. This includes any dents, scuffs, tears, holes or if the original packaging appears to have been modified. It is also vital to verify the number of boxes received and write any shortages on the delivery receipt. If there is anything damaged, missing and/or repackaged make sure to take photos and keep all packaging in case it needs to be shipped back. You will also need to call us to report the damage and we will work to resolve the issue for you as quickly as possible. 

• What does Grizzly charge for shipping?

  Grizzly offers free standard shipping on most non-freight items for qualifying orders of $50 or more to any location within the contiguous 48 US States. Free shipping does not apply to items designated as "special shipping."

  Items designated as "special shipping" have flat-rate shipping and handling charges per item that are assessed by the weight and size of the item. We are unable to waive or alter these charges to help keep our prices as low as possible and stay competitive for our customers. 

  Purchases of qualifying non-freight items ordered at the same time as freight items will not be charged the additional small shipping charge (see chart below).  We encourage everyone to take advantage of free shipping on qualifying accessories and consumables when ordering.

  If you're ordering non-freight items under $50, the shipping and handling charges are as follows:

  Order Total	Shipping
  Under $14.99	$8.99
  $15 to $24.99	$12.99
  $25 to $49.99	$16.99
  $50 and over*	Free

  Shipping charges may be taxable depending on the laws of your state.

  *Free Shipping Exclusions:  Items that do not count towards the minimum $50.00 merchandise total or qualify for free shipping include:

  • Digital items, such as software or South Bend Serial Cards
  • Gift Certificates
  • Shipping Assessorials such as Liftgate
  • Special shipping items. Special Shipping items are identified by individually assigned shipping rates located on their item pages and at checkout.

  For deliveries to Alaska, Hawaii, Puerto Rico, and other US Territories for non-freight items, we use UPS or USPS, and additional shipping and handling charges will apply.

  • We provide a shipping quote for all freight and oversize deliveries to Alaska, Hawaii, Puerto Rico, and other US Territories.
  • Please note that we do not ship freight to US territories other than Puerto Rico, but we can ship to the address of a mainland freight forwarder of your choice.
  • Select non-freight items that are considered special shipping due to the size or weight of their package must be shipped separately from other non-freight items and do not qualify for free shipping.

  For additional information or to request a quote, please get in touch with our Contact Center by PHONE or by clicking HERE to submit a ticket.
  

• How are returns processed when they are received back into your warehouse?

  Once your return shipment is received in our warehouse, it takes approximately two to three business days for our staff to inspect the product and set up your replacement order or refund. It can take slightly longer during extremely busy times.

  If we are repairing the item you returned, additional time will be required to order replacement parts and make repairs.  If you originally paid for the item using a credit card, PayPal, PayPal Credit or Amazon Payments, we will credit your original form of payment.  We will issue a refund check for items originally paid for by check, money order or bank wire transfer.  If we reimburse your return shipping costs, we will do so in the form of a refund check. We may also issue a Gift Certificate for store credit in some circumstances.

  All defective and non-defective returns must be in original packaging, unused and in resalable condition and are subject to a 10% restocking fee when applicable. Original shipping and handling charges are not refundable. Return shipping and handling charges will be deducted from the refund.

  Click HERE to learn how to create a return.

• How do I report freight damage?

  We know the importance of receiving your orders in good condition, and we strive to ensure that all of our small parcel packages and freight are delivered to you in perfect condition. However, we understand that sometimes damages may occur during transit.

  Inspection upon receipt

  When you receive your delivery, please thoroughly inspect all of the freight for any signs of damage to the packaging or the item itself. If you notice any damages, please make note of the condition on the delivery receipt before signing for the shipment.

  Reporting Damages

  If your order does arrive damaged, please keep all the original packaging and contact us immediately by clicking HERE. This will direct you to our ticket form where you can provide the necessary information and submit your request. Please make sure you provide your order number when submitting your request.  You may also report damage by calling our CONTACT CENTER. We will work with you to resolve the issue as soon as possible.

  Resolving Damages

  We sincerely regret any inconvenience caused by the damages and we will work with you to find a solution as quickly as possible. Our customer service team is available to assist you in resolving the issue. Please do not hesitate to contact us if you have any questions or concerns regarding the handling of damaged deliveries. We value your satisfaction and we will do our best to ensure that we will correct this on your behalf.

• Do your items carry a warranty?

  Great News! We no longer require registration to take advantage of your warranty. Find out more about our warranty below:

  Limited Warranty
  Grizzly warrants every "Grizzly" branded product we sell for a period of 1 year to the original purchaser from the date of purchase/shipment. Please note that this warranty does not apply to defects due directly or indirectly to misuse, abuse, negligence, accidents, repairs, improper wiring, alterations, lack of maintenance or consumable parts.

  Grizzly warrants every "Shop Fox" branded product we sell for a period of 2 years to the original purchaser from the date of purchase/shipment. This does not cover defects due directly or indirectly to misuse, abuse, negligence, accidents, repairs, improper wiring, alterations, lack of maintenance or consumable parts

  South Bend warrants every "South Bend" branded product we sell for a period of 2 years to the original purchaser from the date of purchase/shipment. This warranty does not cover defects due directly or indirectly to misuse, abuse, negligence, accidents, repairs, improper wiring, alterations, lack of maintenance or consumable parts.

  This warranty is the only written warranty provided, and any implied warranties, including merchantability or fitness for a particular purpose, are limited to the duration of this written warranty. We want to clarify that our merchandise may not comply with the provisions of all laws, acts, or electrical codes. Additionally, we do not reimburse for third-party repairs, services, or any expenses related to transporting machinery to and from carrier vehicles or residences. Our liability under this warranty is capped at the purchase price of the product. Any legal actions against Grizzly Industrial will be tried in the State of Washington, County of Whatcom. We are not liable for death, injuries to persons or property, or incidental, contingent, special, or consequential damages arising from the use of our products.

  To make a warranty claim, simply contact our CONTACT CENTER. Proof of purchase must accompany the merchandise. We value continuous improvements and our manufacturers reserve the right to change machine specifications at any time in an effort to provide even better quality equipment.

  Please note: While our warranty covers a wide range of items, some products available on our website or in our catalog may be covered by a manufacturer's warranty. In such cases, please directly contact the manufacturer or a service center of their choice for repair or replacement.
  

  Examples of these products include, but are not limited to: DeWalt, Porter Cable, Saw Stop, and others. Please refer to the warranty documentation you received at the time of purchase for specific details about the warranty policy.

• How can I purchase parts?

  Grizzly emphasizes providing high-quality, affordable tools and a vast inventory of replacement parts since 1983. We maintain over 1 million parts in stock, with special order options available.

  You can check out this video to view information for placing parts orders.

  • Ordering Options:
    • Online via grizzly.com parts store.
    • By phone with a customer service representative.
  • Preparation: Have your machine and part numbers ready before contacting Grizzly.

  Accessing the Parts Store & Searching for Parts:

  1. Go to grizzly.com.
  2. Click the "Parts & Manuals" link at the top of the page in the categories menu.
  3. Under "Order Parts" enter your machine model number (found on the machine's ID label) and press enter or click the search button.
     1. Important Model Number Note: Grizzly machine model numbers do not use the letter "O" (as in "Oscar"). You must always use the number "0" (zero) when entering your model number. For example, if you entered "GO555," and encountered an error, try entering "G0555" instead.

  Using the Parts Page:

  1. View Parts Diagram and List: The page will feature a parts diagram and parts list from the most current user's manual.
  2. Enlarge Images: Hover over the diagram or list and scroll to enlarge and view each parts page.
  3. Itemized Part List: The bottom half of the page provides an itemized list of all part numbers, including those from older manuals.
  4. View Individual Parts: Click a part number to view individual part details.

  Important Things to Note:

  1. Discontinued Parts (Grayed Out with "Item No Longer Available"): These parts are typically unavailable. Contact Product Support for potential replacement options or special orders.
  2. Grayed Out Parts (Without "Item No Longer Available"): Contact Product Support for alternative options.
  3. Substitute Parts (New part number shown below the part number on the list): These are functionally equivalent replacements.
  4. Limited Availability Parts (Not Grayed Out): Purchase extra parts if needed, as supplies may run out.
  5. Multiple Versions (Parts Ending in "V" followed by a Number): Parts may have multiple versions that have changed over time. This will be indicated by V1, V2, V3, etc. in the parts description, followed by the version month and year that it was first used. Example: V2.01.17 indicates version 2 of a part went into use in January 2017. Please reference the manufacture date on the ID Label for your machine to ensure you are selecting the correct part when multiple versions are indicated.
  6. Out-of-Stock Parts: Some low-demand parts are not kept on hand. If a part is not listed as discontinued but is unavailable, it may require a special order.

  When to Contact Product Support

  • When a part is grayed out and shows "Item No Longer Available" and you would like to ask about replacement options.
  • When a part is grayed out and does not show "item no longer available"
  • When you are having trouble identifying the correct parts.

  Purchase parts HERE. If there is no Purchase Parts button next to the machine you selected, parts are not available online, but may still be available.  Please contact our Technical Service Department at 570-546-9663 for assistance.

  Manuals, specification sheets, and parts listings for machines carried both past and present can be downloaded, saved, or printed free of charge from our website.  You can access our library of Grizzly manuals by clicking HERE.

• How can I access user manuals & product videos?

  We are often asked if our manuals are available online for our machinery. We are pleased to provide access to all our product manuals for machines we have carried both past and present. Our product manuals can be downloaded, saved, or printed free of charge directly from our website.

  To view and download manuals, videos, parts listings, and specifications for any machine, go to the web page for the specific model and click on the available links.  To view and print the manual and other resource materials for your machine, please click HERE and search for the model number of the particular machine you would like information on.

  If you need to purchase parts for your machine, please click HERE and search by model number.

• How do I access your videos?

  Discover a wide array of informative videos on our YouTube channel, specifically designed to boost your knowledge and skills in woodworking and metalworking. Our videos cover everything from machine setup, maintenance, and operation to expert tips and techniques, offering valuable insights for both enthusiasts and professionals. Whether you're looking to refine your skills or learn more about our machines, our video library is your go-to resource.

  Click HERE to start watching.

• Do you offer guest checkout?

  For enhanced security and a more personalized experience, Grizzly.com requires an account login to place orders. Creating an account unlocks several valuable benefits, including easy access to your order history, streamlined returns, a dedicated tax exemption portal, saved addresses and payment information, and control over your email preferences.