Grizzly Industrial Inc. Privacy Policy

Grizzly Industrial Inc. Privacy Policy

Effective Date: February 2, 2024

This Grizzly Industrial, Inc. Privacy Policy (“Privacy Policy”) describes how Grizzly Industrial, Inc. (“Grizzly,” “we,” “us” or “our”) collects, uses, stores, and processes your personal information when you visit or interact with Grizzly’s websites, including Grizzly.com (the “Website”). For example, as a Grizzly customer, you may provide personal information when you purchase a product or sign up for our emails on the Website.

This Privacy Policy does not apply to any third-party services or websites that you may be able to access through our Website, and we are not responsible for the information practices of such third-party services and websites.

By using the Website, you are accepting the practices described in this Privacy Policy. If you disagree with this Privacy Policy, please immediately discontinue the use of the Website.

What Personal Information About Customers Does Grizzly Services Gather and Use?

Information You Give Us: We receive and store any information you enter on our Website, like your account information or order details, or give us in any other way, such as through a contest, product rating, or customer service inquiry. For example, we may collect your name, phone number, address, email address, credit or debit card information, the products you’ve purchased, whether you are a wood or metal worker (or both), and any other information you may provide to us when you place an order with us, create an account on the Website, engage with the Website’s chat functionality or otherwise contact us. Please note that you might have more than one account if you have used more than one email address when shopping with us. You may also provide us with photographs of yourself, shop or equipment as part of reviews and/or as part of participation in marketing-oriented contests. You can choose not to provide certain information, but then you might not be able to take advantage of many of the Website features. We use the information that you provide for purposes such as creating and managing your account with us, responding to your requests, processing and shipping orders, warranty tracking, customizing future shopping for you, personalizing our advertising and marketing communications, delivering promotions and offers to you that we think may interest you, providing and improving the Website, our products and services, and communicating with you. We may also use such information at your direction.
Automatically Collected Information: We receive and store certain types of information automatically whenever you interact with Website. For example, like many websites, we use tracking technologies as further discussed in the “What About Cookies and Other Tracking Methods?” section below. We may obtain certain types of information, like your IP address and your browser and operating system type, device type, time zone, and other technical information such as protocol status and substatus, bytes sent and received, and server information when your browser accesses the Website. We also automatically collect information regarding customer traffic patterns and Website usage, referring websites, search queries, and your browsing and purchase history. We may further generalize your location by using your IP address. We use this information to provide and improve the Website, products and services, to customize future shopping for you, for technical troubleshooting, to maintain quality of the Website and to provide general statistics regarding use of the Website. We may also collect technical information to help us identify your device, and link it to your account, for fraud prevention and diagnostic purposes.
Email, Mail and Text Messaging Communications: If you create an account or otherwise submit your address or email address to the Grizzly, we will send you marketing communications and product information from time to time. If you sign up to receive promotional text messages, we will send you text messages about Grizzly products, services or offers that we think might be of interest to you. If you do not want to receive promotional emails or text messages from us, you may opt out of receiving such messages by following the unsubscribe instructions provided in any such messages. For promotional emails, you may also unsubscribe by visiting https://www.grizzly.com/unsubscribe. Please note that if you opt out of receiving promotional messages from us, this does not impact other transactional and administrative messages which you will continue to receive (such as emails relating to billing and payment information or changes to this Privacy Policy). If you do not want to receive emails or other mail from us, you may manage your communications settings in your account settings. By ordering from Grizzly, you are agreeing to receive emails from Grizzly.
Third-Party Providers and Services: You may utilize the Website with or through third-party services such as Facebook or Amazon Payments. We collect necessary third-party services account information, such as your third-party account handle and/or email address or your mailing address for an order, to support us in carrying out your requests. We may also receive information like updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services; search term and search result information from some searches conducted through the Web search features offered by our subsidiary, search results and links, including paid listings (such as Sponsored Links); and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

We may also collect and process such information for our business purposes, such as customer service, quality assurance and control, data analysis, audits, developing new products and services, enhancing our Website, improving our products and services, identifying Website usage trends, and determining the effectiveness of our promotional campaigns. We further may use such information as we believe to be necessary or appropriate: (i) under applicable law; (ii) to comply with legal process; (iii) to respond to requests from public and government authorities; (iv) to enforce this Privacy Policy and the Grizzly Terms & Conditions; (v) to protect our operations or those of any of our subsidiaries and/or affiliates; (vi) to protect our rights, privacy, safety or property, and/or that of our affiliates and/or subsidiaries, you, or others; and (vii) to allow us to pursue available remedies or limit the damages that we may sustain.

What About Cookies and Other Tracking Methods?

Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide features such as the storage of items in your shopping cart between visits.
The Help features on most browsers will tell you how to prevent your browser from accepting cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer. Because cookies allow you to take advantage of some of the Website’s essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any of the Website’s products and services that require you to sign into your account. You may manage your cookie preferences on the Website by clicking on “Cookie Preferences” at the footer of the Website.
Tracking pixels or tags, web beacons, clear GIFs, API calls, SDKs, JavaScript, and similar technologies are items that can function similarly to cookies or that otherwise assist tracking by collecting certain information about your interaction with the Website (e.g., counting users who open an HTML-formatted email message, distinguishing visitors and counting pages they visit and authenticating them, etc.).
Grizzly also uses analytics services, such as Google Analytics and Hotjar, to collect information to better understand our Website visitors’ needs and to optimize the Website and experience. These analytics services use cookies and other technologies to collect data on our Website visitors’ behavior and their devices. This includes but is not limited to a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our Website. Generally, analytics services do not identify individual users. Many analytics services allow you to opt out of data collection. For example, to learn more about Google Analytics practices and to opt-out, visit https://www.google.com/settings/ads or by downloading the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout. To learn more about Hotjar, please see the ‘about Hotjar’ section ofHotjar’s support site located at https://help.hotjar.com/hc/en-us/sections/115003204947.

U.S. Supplemental Privacy Notice

Certain state privacy laws require additional disclosures. To the extent such laws apply, we have provided a separate disclosure to address the data and personal information privacy rights of those state residents. To view our U.S. Supplemental Privacy Notice, HERE. The U.S. Supplemental Privacy Notice supplements the information contained in this Privacy Policy.

Privacy Notice for Nevada Residents

Nevada law allows customers to "opt-out" of the sale of certain personal information as defined in the law ("Covered Information"). At Grizzly, we do not engage in sales of covered information as defined by applicable Nevada law and do not currently have plans to change that practice. To the extent our plans change, we will update our Privacy Policy and disclosures to allow for a designated mechanism for Nevada residents to submit a verified request.

Are Children Allowed to Use Grizzly.com?

Grizzly does not knowingly collect or maintain personal information from any person under the age of 13 and no parts of our Website are directed to or designed to attract anyone under the age of 13. Grizzly does not sell products for purchase by children. We sell some children’s products for purchase by adults. If you are under 18, you may not create an account or purchase products from us.

Does Grizzly.com Share the Information It Receives?

Information about our customers is an important part of our business and we are not in the business of selling it for monetary consideration to others. We share customer information only as described below and with subsidiaries Grizzly controls or affiliates that are either subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy.

Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include delivering packages, providing marketing assistance, processing credit card payments, providing analytics and digital advertising services, and providing customer service. We provide them with access to personal information needed to perform their functions.
Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless, of course, the customer consents otherwise). Also, in the event that Grizzly is engaged in a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy, customer information generally would be one of the transferred assets.
Protection of Grizzly and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce our rights; enforce or apply our Terms & Conditions and other agreements; protect the rights, property, or safety of Grizzly, our affiliates and/or subsidiaries, our users, or others; or as needed to support external auditing, compliance and corporate governance functions. We will disclose personal information as we deem necessary to respond to a subpoena, regulation, binding order of a data protection agency, legal process, governmental request or other legal or regulatory process. We may also share personal information as required to pursue available remedies or limit damages we may sustain. This includes exchanging information with other companies for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Policy.

How Secure Is Information About Me?

We strive to maintain appropriate administrative, physical and technical safeguards to protect the security of personal information that we collect. However, please note that no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. It is your responsibility to protect the security of your login information.

Consent to Receive Communications

By providing your phone number and clicking submit online, you agree to the Grizzly Terms & Conditions and this Privacy Policy, and authorize us to make or initiate sales calls, text messages and prerecorded voicemails to that phone number using an automated system. Your agreement is not a condition of purchasing any products, goods or services and you may elect to do business with us over the phone. Message & data rates may apply and message frequency may vary.

What Choices Do I Have?

As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such Website features as Your Profile, Wish List, or Customer Reviews.
You may also access or modify your information and modify your communication preferences through your account. When you update information, we usually keep a copy of the prior version for our records.
You may request to delete your account under your account settings. Grizzly, however, will retain all information created under that account as long as it is necessary to fulfill the purpose for which it was collected or as required by applicable laws or regulations.
As stated above, you may opt out of receiving promotional e-mails and text messages from us by following the unsubscribe instructions provided in any such messages. For promotional emails, you may also unsubscribe by visiting https://www.grizzly.com/unsubscribe. Please note that if you opt out of receiving promotional messages from us, this does not impact other transactional and administrative messages which you will continue to receive (such as emails relating to billing and payment information or changes to this Privacy Policy).

Do Not Track

Our Website does not currently take any action when it receives a Do Not Track request. Do Not Track is a privacy preference that you can set in your web browser to indicate that you do not want certain information about your webpage visits collected across websites when you have not interacted with that service on the page. For details, including how to turn on Do Not Track, visit www.donottrack.us.

Conditions of Use, Notices, and Revisions

If you choose to visit the Website, your visit and any dispute over privacy are subject to this Privacy Policy and the Grizzly Terms & Conditions, including limitations on damages, resolution of disputes, and application of the law of the state of Washington. Our business changes constantly, and our Privacy Policy and the Grizzly Terms & Conditions will change also. We may email you to notify you of any material changes to our Privacy Policy and Grizzly Terms & Conditions, but you should check our Website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.

Interest-Based Advertising

We may collect information about your online activities on our Website to provide you with advertising about products tailored to your individual interests. We also may obtain information for this purpose from third-party websites on which our advertisements are served.

You may see certain advertisements on other websites because we work with advertising partners (including advertising networks) to engage in remarketing and retargeting activities. Our advertising partners allow us to target our messaging to users through demographic, interest-based and contextual means. These partners track your online activities over time and across websites, including our Website, by collecting information through automated means, including through the use of third-party cookies, web server logs and web beacons. They use this information to show you advertisements that may be tailored to your individual interests. The information our advertising partners may collect includes data about your visits to websites that participate in the relevant advertising networks, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our Website and on third-party websites that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts. For example, we utilize certain of our advertising partners’ targeted advertising services to show you our advertisements on other websites based on your prior visits to our Website and other online activity.

Provided that a company participates in industry-developed programs designed to provide consumers choices about whether to receive targeted advertising, you may opt out of interest-based advertising generally through the Network Advertising Initiative website or by visiting http://www.aboutads.info/choices/ (web-based advertising) or http://www.aboutads.info/appchoices (for mobile advertising). To learn more, please visit the websites operated by the Network Advertising Initiative and Digital Advertising Alliance at www.networkadvertising.org/choices. Opting-out does not mean that you will stop receiving advertisements from us. It means that you still stop receiving advertisements from us that have been targeted to you based on your visits and browsing activity across websites over time.

Contact Us About Privacy

If you have a question for us about this Privacy Policy, the privacy aspects of the Website, or the information concerning you that Grizzly has retained, or would like to make a complaint, please contact us with a thorough description at the email address or telephone numbers below and we will try to resolve your question.

E-mail: privacy@grizzly.com
Phone: Toll-Free at 1-888-585-9724

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Common Questions

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How do I receive freight deliveries?
We often receive questions concerning how freight deliveries work. We have done our best to provide insight to these common concerns.

Common questions about our freight policy to get your shipments safe and sound.

Liftgate service and freight policy: A full-size tractor-trailer must safely park at your curb and will not be able to park on a busy road or highway. Your road cannot be a private driveway, cul-de-sac, dead end or unpaved. The carrier will not pull into your driveway, nor back down your street.

We estimate, but cannot guarantee, that freight shipments may take up to 7-10 business days for delivery. If you are tracking your order on the carrier's website, ignore any estimated delivery dates as these are often incorrect. If the carrier considers your address to be rural, it could take an additional week for delivery depending on how often they deliver in your area.

The carrier will call to make an appointment for residential deliveries, usually at least a day in advance. They deliver during regular business hours. Please make sure to provide the best phone number to reach you when placing your order to prevent your order from being delayed or returned to us.

Once the carrier arrives you will be responsible for unloading the freight if there is no loading dock. If you cannot unload, liftgate delivery is available for $34.00. With liftgate, the carrier will either assist with hand offloading or employ the use of a traditional hydraulic lift. You will still be responsible for moving the freight from the curbside to your shop or garage once it is off the truck. There is an option to add liftgate service if you place your order online.

You may also choose to pick up your freight from the carrier's local terminal. They will load it onto your vehicle. Please make sure your vehicle is capable of handling the weight and bring plenty of tie downs to properly secure the load.

It is extremely important that you write any box damage, no matter how minor, on the delivery receipt in case we need to replace the machine. This includes any dents, scuffs, tears, holes or if the original packaging appears to have been modified. It is also vital to verify the number of boxes received and write any shortages on the delivery receipt. If there is anything damaged, missing and/or repackaged make sure to take photos and keep all packaging in case it needs to be shipped back. You will also need to call us to report the damage and we will work to resolve the issue for you as quickly as possible.
What does Grizzly charge for shipping?
Grizzly offers free standard shipping on most non-freight items for qualifying orders of $50 or more to any location within the contiguous 48 US States. Free shipping does not apply to items designated as "special shipping."

Items designated as "special shipping" have flat-rate shipping and handling charges per item that are assessed by the weight and size of the item. We are unable to waive or alter these charges to help keep our prices as low as possible and stay competitive for our customers.

Purchases of qualifying non-freight items ordered at the same time as freight items will not be charged the additional small shipping charge (see chart below). We encourage everyone to take advantage of free shipping on qualifying accessories and consumables when ordering.

If you're ordering non-freight items under $50, the shipping and handling charges are as follows:

Order Total Shipping

Under $14.99 $6.99

$15 to $24.99 $11.99

$25 to $49.99 $15.99

$50 and over* Free

*Free Shipping Exclusions: Items that do not count towards the minimum $50.00 merchandise total or qualify for free shipping include:
- Digital items, such as software or South Bend Serial Cards
- Gift Certificates
- Shipping Assessorials such as Liftgate
- Special shipping items. Special Shipping items are identified by individually assigned shipping rates located on their item pages and at checkout.
For deliveries to Alaska, Hawaii, Puerto Rico, and other US Territories for non-freight items, we use UPS or USPS, and additional shipping and handling charges will apply.
- We provide a shipping quote for all freight and oversize deliveries to Alaska, Hawaii, Puerto Rico, and other US Territories.
- Please note that we do not ship freight to US territories other than Puerto Rico, but we can ship to the address of a mainland freight forwarder of your choice.
- Select non-freight items that are considered special shipping due to the size or weight of their package must be shipped separately from other non-freight items and do not qualify for free shipping.
For additional information or to request a quote, please get in touch with our Contact Center by PHONE or by clicking HERE to submit a ticket.
How are returns processed when they are received back into your warehouse?
Once your return shipment is received in our warehouse, it takes approximately two to three business days for our staff to inspect the product and set up your replacement order or refund. It can take slightly longer during extremely busy times.

If we are repairing the item you returned, additional time will be required to order replacement parts and make repairs. If you originally paid for the item using a credit card, PayPal, PayPal Credit or Amazon Payments, we will credit your original form of payment. We will issue a refund check for items originally paid for by check, money order or bank wire transfer. If we reimburse your return shipping costs, we will do so in the form of a refund check. We may also issue a Gift Certificate for store credit in some circumstances.

All defective and non-defective returns must be in original packaging, unused and in resalable condition and are subject to a 10% restocking fee when applicable. Original shipping and handling charges are not refundable. Return shipping and handling charges will be deducted from the refund.

Click HERE to learn how to create a return.
How do I report freight damage?
We know the importance of receiving your orders in good condition, and we strive to ensure that all of our small parcel packages and freight are delivered to you in perfect condition. However, we understand that sometimes damages may occur during transit.

Inspection upon receipt

When you receive your delivery, please thoroughly inspect all of the freight for any signs of damage to the packaging or the item itself. If you notice any damages, please make note of the condition on the delivery receipt before signing for the shipment.

Reporting Damages

If your order does arrive damaged, please keep all the original packaging and contact us immediately by clicking HERE. This will direct you to our ticket form where you can provide the necessary information and submit your request. Please make sure you provide your order number when submitting your request. You may also report damage by calling our CONTACT CENTER. We will work with you to resolve the issue as soon as possible.

Resolving Damages

We sincerely regret any inconvenience caused by the damages and we will work with you to find a solution as quickly as possible. Our customer service team is available to assist you in resolving the issue. Please do not hesitate to contact us if you have any questions or concerns regarding the handling of damaged deliveries. We value your satisfaction and we will do our best to ensure that we will correct this on your behalf.
Do your items carry a warranty?
Great News! We no longer require registration to take advantage of your warranty. Find out more about our warranty below:

Limited Warranty
Grizzly warrants every "Grizzly" branded product we sell for a period of 1 year to the original purchaser from the date of purchase/shipment. Please note that this warranty does not apply to defects due directly or indirectly to misuse, abuse, negligence, accidents, repairs, improper wiring, alterations, lack of maintenance or consumable parts.

Grizzly warrants every "Shop Fox" branded product we sell for a period of 2 years to the original purchaser from the date of purchase/shipment. This does not cover defects due directly or indirectly to misuse, abuse, negligence, accidents, repairs, improper wiring, alterations, lack of maintenance or consumable parts

South Bend warrants every "South Bend" branded product we sell for a period of 2 years to the original purchaser from the date of purchase/shipment. This warranty does not cover defects due directly or indirectly to misuse, abuse, negligence, accidents, repairs, improper wiring, alterations, lack of maintenance or consumable parts.

This warranty is the only written warranty provided, and any implied warranties, including merchantability or fitness for a particular purpose, are limited to the duration of this written warranty. We want to clarify that our merchandise may not comply with the provisions of all laws, acts, or electrical codes. Additionally, we do not reimburse for third-party repairs, services, or any expenses related to transporting machinery to and from carrier vehicles or residences. Our liability under this warranty is capped at the purchase price of the product. Any legal actions against Grizzly Industrial will be tried in the State of Washington, County of Whatcom. We are not liable for death, injuries to persons or property, or incidental, contingent, special, or consequential damages arising from the use of our products.

To make a warranty claim, simply contact our CONTACT CENTER. Proof of purchase must accompany the merchandise. We value continuous improvements and our manufacturers reserve the right to change machine specifications at any time in an effort to provide even better quality equipment.

Please note: While our warranty covers a wide range of items, some products available on our website or in our catalog may be covered by a manufacturer's warranty. In such cases, please directly contact the manufacturer or a service center of their choice for repair or replacement.

Examples of these products include, but are not limited to: DeWalt, Porter Cable, Saw Stop, and others. Please refer to the warranty documentation you received at the time of purchase for specific details about the warranty policy.
How do I access your videos?
Discover a wide array of informative videos on our YouTube channel, specifically designed to boost your knowledge and skills in woodworking and metalworking. Our videos cover everything from machine setup, maintenance, and operation to expert tips and techniques, offering valuable insights for both enthusiasts and professionals. Whether you're looking to refine your skills or learn more about our machines, our video library is your go-to resource.

Click HERE to start watching.