Shipping Your Order
We make every effort to ship your order within 24 hours. In most cases it will go out the same day. Due to our 2 centrally located warehouses, motor freight shipments usually arrive in 7 to 10 working days. Standard orders (non-freight items) will typically arrive in 3 to 5 working days. This information should be used as a general guide and is not guaranteed.
Restricted Items
I understand that Grizzly Industrial, Inc. does NOT authorize or represent that I may legally purchase, possess, carry, or utilize any item(s) which I may order. In accordance with my state and local laws, as well as federal law, I have determined the legality of the item(s) I am purchasing. For age restricted items, I certify that I am at least 21 years of age and I am under no other legal prohibition concerning this purchase.
Non-Freight Items (Non-Freight S&H)
Non-freight items are assessed a shipping and handling fee based on the total dollar amount of the items. Due to oversize restrictions, some items require additional shipping and handling charges. These items are individually noted. Orders for non-freight items with a total weight of over 250 lbs. may be shipped via truck freight and will incur additional shipping charges. Orders that do not include freight items will be shipped by ground transportation unless otherwise specified. Orders to Alaska, Hawaii, Guam, Puerto Rico, Virgin Islands, and U.S. Territories will be quoted at current rates. Canadian orders will be shipped by UPS only, and are subject to a minimum order size of $50.00 (repair parts excluded). Brokerage, duty and taxes will apply. Special handling costs or shipping fees may be added to your order, and all orders may be subject to a fuel surcharge. Shipping charges for parts may vary from published charges.
Truck Freight Orders
We have a flat rate shipping program for items requiring shipment by truck freight so you know exactly what your cost will be. This program applies only to the lower 48 states. We have listed the shipping charge for each machine next to the price (a fuel surcharge may be added). See inside order form for an example of how to apply this to your order. Shipping rates for truck freight orders to Canada will be quoted during the checkout process on grizzly.com and are also available via PHONE.
Orders that contain freight as well as additional S&H charges due to oversize restrictions and non-freight items must include the flat rate shipping fee per item and the shipping and handling fee based on the total dollar amount of those non-freight items. All orders may be subject to a fuel surcharge.
Truck drivers are subject to a number of regulations, one of which is that they are not required to give assistance unloading. Please be prepared for this "curbside" delivery, as you are responsible for unloading the item(s) and placing them in your shop. This normally takes a couple of people. Your location must be tractor-trailer accessible. Some carriers reserve the right to charge a limited access delivery fee, which will be added to your invoice if applicable. We recommend that you make arrangements with the trucking company to take delivery at the freight terminal if you can. They will load it onto your vehicle. Make sure your vehicle is capable of handling the weight. Also, bring plenty of tie downs to properly secure the load.
We can offer liftgate service for a discounted rate when ordered through Grizzly. Liftgate can be added when checking out online or ask for more details when placing your order over the phone.
Shipping Damage
When you receive your shipment from the trucking company, it is extremely important to inspect and note any damage that might be suspect. Holes, dents, tears, etc., should be noted on the form the driver gives you to sign accepting delivery. These notations will allow us to make a claim for shipping damage on your behalf. Failure to do so makes it extremely difficult to make a claim. If there is shipping damage and you have noted it on the delivery form, you can EMAIL, CALL, or FAX us. We will take care of all the necessary arrangements to have the problem resolved.
Shipments Outside the Contiguous US and Canada
Orders will be quoted at current rates. Items will be shipped via UPS. Special handling costs, additional shipping fees and applicable brokerage fees may be added to your order.
Backorders
If not specified, out of stock items will automatically be placed on back order and shipped immediately when available. Credit cards will not be charged until item(s) are shipped. Any date(s) we provide are the best estimates that we have from our factory at the time. We will work with our vendor to procure and ship your order as quickly as possible.
Returns
Should you decide to return an item(s) for any reason, please contact our Contact Center. We will take you step by step through the return process. Returns for refund or exchange must be within 30 days of purchase. Original shipping and handling charges are not refundable. All returns must be in original packing, unused and in resalable condition and all non-defective returns are subject to a 10% restocking fee. All merchandise must be shipped to us using an authorized return label that we provide when setting up your return. We will not accept returns sent to us without prior authorization.
Technical Service
Please contact our Technical Support team before sending or bringing any item back for service. For machinery, please have your serial number available. If it is determined that the best course of action is to send the item back to us for service we will make every effort to repair and return it to you in a timely manner.
Darn It!
We make every effort to be exact with our photography, prices, specifications, and copy. Sometimes errors or issues outside the company's control do occur and we apologize for them. We reserve the right to make changes, correct errors, and update prices at any time.
Privacy Policy
We respect your right to privacy and do not disclose your personal data to other organizations.
Customer Accounts
By placing an order with Grizzly Industrial, Inc. through grizzly.com, you agree that an account will be created in our systems to manage and process your order.
Email Communication
By ordering from grizzly.com and providing us with your contact email address, you agree to receive email communication about your order and account. For security you will receive an email requesting confirmation of your ownership of the email address provided to us prior to receiving this communication.
Leasing Information
Machines identified by "Call for Leasing Information" may be leased with approved credit through various third-party leasing companies. Just check our website or give us a CALL at 1-800-523-4777 and we'll provide the details.
Credit Terms
We offer credit terms to qualifying companies only. Apply for an account online starting HERE. Terms and Conditions contained in customer purchase orders, order forms, or otherwise are superseded in their entirety by our terms as stated on our website and herein unless expressly agreed to by us in writing.
Limited Warranty
Grizzly warrants every product it sells for a period of 1 year to the original purchaser from the date of purchase. This warranty does not apply to defects due directly or indirectly to misuse, abuse, negligence, accidents, repairs, improper wiring, alterations, lack of maintenance or consumable parts. This is Grizzly's sole written warranty and any and all warranties that may be implied by law, including any merchantability or fitness, for any particular purpose, are hereby limited to the duration of this written warranty. We do not warrant or represent that our merchandise complies with the provisions of any laws, acts or electrical codes. We do not reimburse for third party repairs, services, or any expenses related to moving machinery to and from carrier vehicles or residences. In no event shall Grizzly's liability under this warranty exceed the purchase price paid for the product and any legal actions brought against Grizzly shall be tried in the State of Washington, County of Whatcom. We shall in no event be liable for death, injuries to persons or property or for incidental, contingent, special or consequential damages arising from the use of our products. To take advantage of this warranty, please call our Contact Center. Proof of purchase must accompany the merchandise. Manufacturers reserve the right to change specifications at any time as they constantly strive to achieve better quality equipment.
Please note: Merchandise covered by a manufacturer's warranty must be sent directly to the manufacturer for repair or replacement.
