Grizzly Industrial U.S. Supplemental Privacy Notice

U.S. Supplemental Privacy Notice

U.S. State Privacy Laws
This U.S. Supplemental Privacy Notice (“Supplemental Notice”) provides the disclosures required under the state laws of California, Colorado, Connecticut, Delaware, Iowa, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia (collectively, “U.S. State Privacy Laws”). Unless otherwise defined in this Supplemental Notice or Grizzly’s general privacy policy linked HERE (“Privacy Policy”), any terms defined in U.S. State Privacy Laws have the same meaning when used in this Supplemental Notice. This Supplemental Notice supplements the Privacy Policy, and applies solely to information collected about California, Colorado, Connecticut, Delaware, Iowa, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah and Virginia consumers.
What Information Do We Collect?
The following table lists the categories of personal information we may collect about consumers, the sources from which we may collect that personal information, the purposes for which the personal information is collected or disclosed and the categories of third parties to which we may disclose such personal information.

Categories of Personal Information Collected	Sources of Collection	Business/Purposes for Collection or Disclosure	Categories of Third Parties Receiving Personal Information
Personal identifiers including name, address, phone number, email address, Internet Protocol (“IP”) address, third-party account handle, account information.	Individual customers Website visitors Third-party service providers Other individuals or third parties who communicate with us (e.g., carriers) Personal identifiers may also come from third-party services such as Facebook or Amazon Payments, including third-party account handle, email address, mailing address, account information, and purchase or redemption information	To provide and improve our products and services to our customers; To process requests, purchases, transactions, and payments and prevent transactional fraud; To communicate with individuals who interact with us and our partners; To create and manage accounts with us; To advertise, and market our products and services to current and future customers; To customize future customer interactions, improve our products and services and communications with customers; In cases of corporate transactions such as divestitures, mergers, consolidations, acquisitions, asset sales or in the unlikely event of bankruptcy; To correct our records and provide technical, fulfillment, advertising, or other services to co-branded businesses; To make informed business decisions for marketing campaigns, product development, and new features; For our business purposes, such as customer service, quality assurance and control, data analysis, audits, identifying Website usage trends, and determining the effectiveness of our promotional campaigns; As we believe to be necessary or appropriate: (i) under applicable law; (ii) to comply with legal process; (iii) to respond to requests from public and government authorities; (iv) to enforce this Supplemental Notice, our Privacy Policy and the Grizzly Terms & Conditions; (v) to protect our operations or those of any of our subsidiaries and/or affiliates; (vi) to protect our rights, privacy, safety or property, and/or that of our affiliates and/or subsidiaries, you, or others; and (vii) to allow us to pursue available remedies or limit the damages that we may sustain.	Third-party service providers Marketing service providers Purchasers of Grizzly stores, subsidiaries, or business units Third party businesses for whom Grizzly is a reseller of their products when a customer has bought such a product Law enforcement agencies, courts, governmental / regulatory authorities
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)), such as name, signature, physical characteristics or description, address, telephone number, credit card number, debit card number, or any other financial information.	Individual customers Website visitors Third-party service providers Financial information may also be obtained from third-party services such as Facebook or Amazon Payments account information, purchase or redemption information	To provide our products and services to our customers; To process requests, purchases, transactions, to collect payments, to facilitate payments and transactions, and to prevent transactional fraud; To customize future customer interactions; To correct our records and provide technical services; In cases of corporate transactions such as divestitures, mergers, consolidations, acquisitions, asset sales or in the unlikely event of bankruptcy; As we believe to be necessary or appropriate: (i) under applicable law; (ii) to comply with legal process; (iii) to respond to requests from public and government authorities; (iv) to enforce this Supplemental Notice, our Privacy Policy and the Grizzly Terms & Conditions; (v) to protect our operations or those of any of our subsidiaries and/or affiliates; (vi) to protect our rights, privacy, safety or property, and/or that of our affiliates and/or subsidiaries, you, or others; and (vii) to allow us to pursue available remedies or limit the damages that we may sustain.	Third-party service providers, such as payment processors Debt servicing and collection agencies Purchasers of Grizzly stores, subsidiaries, or business units Third party businesses for whom Grizzly is a reseller of their products when a customer has bought such a product Law enforcement agencies, courts, governmental / regulatory authorities
Commercial information, such as records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	Individual customers Website visitors Third-party service providers	To provide and improve our products and services to our customers; To process requests, and prevent transactional fraud; To communicate with individuals who interact with us and our partners; To advertise, and market our products and services to current and future customers; To customize future customer interactions, improve our products and services and communications with customers; In cases of corporate transactions such as divestitures, mergers, consolidations, acquisitions, asset sales or in the unlikely event of bankruptcy; To provide technical, fulfillment, advertising, or other services to co-branded businesses; To make informed business decisions for marketing campaigns, product development, and new features; For our business purposes, such as customer service, quality assurance and control, data analysis, audits, identifying Website usage trends, and determining the effectiveness of our promotional campaigns; As we believe to be necessary or appropriate: (i) under applicable law; (ii) to comply with legal process; (iii) to respond to requests from public and government authorities; (iv) to enforce this Supplemental Notice, our Privacy Policy and the Grizzly Terms & Conditions; (v) to protect our operations or those of any of our subsidiaries and/or affiliates; (vi) to protect our rights, privacy, safety or property, and/or that of our affiliates and/or subsidiaries, you, or others; and (vii) to allow us to pursue available remedies or limit the damages that we may sustain.	Third-party service providers Marketing service providers Purchasers of Grizzly stores, subsidiaries, or business units Third party businesses for whom Grizzly is a reseller of their products when a customer has bought such a product Law enforcement agencies, courts, governmental / regulatory authorities
Visual information, such as photographs of consumers, shop or equipment	Individual customers as part of reviews and/or as part of participation in marketing-oriented contests	To provide and improve our products and services to our customers; To advertise, and market our products and services to current and future customers; To customize future customer interactions, improve our products and services; In cases of corporate transactions such as divestitures, mergers, consolidations, acquisitions, asset sales or in the unlikely event of bankruptcy; To make informed business decisions for marketing campaigns, product development, and new features; For our business purposes, such as customer service, quality assurance and control, data analysis, audits, and determining the effectiveness of our promotional campaigns; As we believe to be necessary or appropriate: (i) under applicable law; (ii) to comply with legal process; (iii) to respond to requests from public and government authorities; (iv) to enforce this Supplemental Notice, our Privacy Policy and the Grizzly Terms & Conditions; (v) to protect our operations or those of any of our subsidiaries and/or affiliates; (vi) to protect our rights, privacy, safety or property, and/or that of our affiliates and/or subsidiaries, you, or others; and (vii) to allow us to pursue available remedies or limit the damages that we may sustain.	Third-party service providers Marketing service providers Advertising partners Purchasers of Grizzly stores, subsidiaries, or business units Law enforcement agencies, courts, governmental / regulatory authorities
Internet and other network activity information including online identifiers such as an IP address or device identifiers, device type, browsing history, browser and operating system type, time zone, browser information, geographic location, the preferred language used to display our Website, other technical information such as protocol status and substatus, bytes sent and received, and server information, and information about individual interactions with our Website (such as purchase history, referring websites, search queries), electronic communications, or advertisements.	Individual customers through their transactions and other interactions with their online account Website visitors Devices and platforms used to access our website Third-party service providers Website analytics providers Marketing service providers Advertising partners Internet and other network activity may also be obtained from third-party services such as Facebook or Amazon Payments account information, purchase or redemption information, and page-view information from some merchants with which Grizzly is co-branded, search term and search result information. Grizzly may use tracking pixels or tags, web beacons, clear GIFs, API Call, SDKs, JavaScript and similar technologies that function similarly to cookies or that otherwise assist tracking by collecting certain information about your interaction with the Website.	To provide information about our services online, and to create, maintain, customize, and secure your account with us; To determine how many unique visitors our Website receives, locate the approximate geographic regions of our Website visitors, and identify returning visitors; To personalize your Website experience and to deliver content and product and service offerings relevant to your interest, including targeted offers and ads through our Website, third party sites, and via email or text message (with your consent, where required by law); To correct our records and provide technical, fulfillment, advertising, or other services to co-branded businesses; To provide, support, personalize, and develop our Website, products, and services; To process your requests, purchases, transactions, and payments and prevent transactional fraud. As we believe to be necessary or appropriate: (i) under applicable law; (ii) to comply with legal process; (iii) to respond to requests from public and government authorities; (iv) to enforce this Supplemental Notice, our Privacy Policy and the Grizzly Terms & Conditions; (v) to protect our operations or those of any of our subsidiaries and/or affiliates; (vi) to protect our rights, privacy, safety or property, and/or that of our affiliates and/or subsidiaries, you, or others; and (vii) to allow us to pursue available remedies or limit the damages that we may sustain.	Third-party service providers such as technology support providers Website analytics providers Marketing service providers Advertising partners Purchasers of Grizzly stores, subsidiaries, or business units Law enforcement agencies, courts, governmental / regulatory authorities

Grizzly does not collect sensitive data as defined under the Colorado, Connecticut, Delaware, Iowa, Maryland, Minnesota, Montana, Nebraska, New Hampshire, Oregon, Tennessee, Texas, Utah or Virginia law.

Grizzly collects account log-in, financial account, and payment card information, which may be “sensitive personal information” or “sensitive data” or, as defined by the California Privacy Rights Act of 2020 (“CPRA”) and the New Jersey Data Privacy Act, respectively, . This information is collected from individual customers, third-party service providers and financial information may also be obtained from third-party services such as Facebook or Amazon Payments account information, purchase or redemption information.

We use this sensitive personal information or sensitive data:

To provide access to customer accounts;
To process requests, purchases, transactions, to collect payments, to facilitate payments and transactions, and to prevent transactional fraud;
To customize future customer interactions;
To correct our records and provide technical services;
As we believe to be necessary or appropriate: (i) under applicable law; (ii) to comply with legal process; (iii) to respond to requests from public and government authorities; (iv) to enforce this Supplemental Notice, our Privacy Policy and the Grizzly Terms & Conditions; (v) to protect our operations or those of any of our subsidiaries and/or affiliates; (vi) to protect our rights, privacy, safety or property, and/or that of our affiliates and/or subsidiaries, you, or others; and (vii) to allow us to pursue available remedies or limit the damages that we may sustain.

Such information may be disclosed to third-party service providers, such as payment processors, debt servicing and collection agencies, purchasers of Grizzly stores, subsidiaries, or business units, third-party businesses for whom Grizzly is a reseller of their products when a customer has bought such a product and law enforcement agencies, courts, governmental / regulatory authorities. We may also disclose such information as part of, or in preparation for, corporate transactions such as divestitures, mergers, consolidations, acquisitions, and asset sales, or in the unlikely event of bankruptcy.

The CPRA provides California consumers with the right to limit use of your sensitive personal information (1) to that use which is necessary to perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services; (2) for certain business purposes; and (3) as authorized by the implementing regulations of the CPRA. However, please note that Grizzly does not use or disclose your sensitive personal information for any purpose other than those permitted under the CPRA.

Grizzly will retain personal information for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable laws or regulation.

As described in the table above, Grizzly may disclose your personal identifiers (like IP addresses), Internet or other electronic network activity information geolocation data, and commercial information to website analytics and digital advertising service providers. This may constitute a “sale” and is considered “sharing” under the CPRA and processing for purposes of targeted advertising under the other U.S. State Privacy Laws. We disclose this information for the following purposes:

To provide information about our services online, and to create, maintain, customize, and secure your account with us;
To determine how many unique visitors our Website receives, locate the approximate geographic regions of our Website visitors, and identify returning visitors;
To personalize your Website experience and to deliver content and product and service offerings relevant to your interest, including targeted offers and ads through our Website, third party sites, and via email or text message (with your consent, where required by law);
To correct our records and provide technical, fulfillment, advertising, or other services to co-branded businesses;
To provide, support, personalize, and develop our Website, products, and services;
To process your requests, purchases, transactions, and payments and prevent transactional fraud;
As we believe to be necessary or appropriate: (i) under applicable law; (ii) to comply with legal process; (iii) to respond to requests from public and government authorities; (iv) to enforce this Supplemental Notice, our Privacy Policy and the Grizzly Terms & Conditions; (v) to protect our operations or those of any of our subsidiaries and/or affiliates; (vi) to protect our rights, privacy, safety or property, and/or that of our affiliates and/or subsidiaries, you, or others; and (vii) to allow us to pursue available remedies or limit the damages that we may sustain.

We do not knowingly sell, share or process for purposes of targeted advertising the personal information of children under 18 years of age.

Consumer Rights.
Right to Know
Under U.S. State Privacy Laws, consumers resident in those states have the right to request that we confirm whether we are processing your personal information and to access such information. For our Maryland and Minnesota consumers, this includes a list of the specific third parties to whom we have disclosed your personal information, or if we do not maintain such information in a format specific to you, the third parties to whom we have disclosed personal information generally. Consumers also have the right to request a copy of your personal information we process, in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance. You may submit a request to know or access data by following the process outlined in Section D below.
Right to Delete
California, Iowa and Utah consumers have the right to request deletion of the personal information we have collected from them. Colorado, Connecticut, Delaware, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas and Virginia consumers have the right to request deletion of the personal information we have obtained about them. You may submit a request to delete by following the process outlined in Section D below.

Except to the extent we may deny your request, we shall otherwise retrieve and delete any personal information we have collected about you. We shall also reach out to any third-party service providers with whom we may have disclosed your personal information to request deletion and confirmation of the same.

Right to Correct
California, Colorado, Connecticut, Delaware, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Virginia consumers have the right to request that we correct inaccuracies in their personal information, taking into account the nature of the personal information and the purposes of the processing the personal information. You may submit a request to delete by following the process outlined in Section D below.
Right to Opt Out
California consumers have the right to opt out of the selling or sharing of personal information.
Colorado, Connecticut, Delaware, Iowa, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, Virginia consumers have the right to request to opt out of the processing of personal information for purposes of:
Targeted advertising;
The sale of personal information; or
For Colorado, Connecticut, Delaware, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas and Virginia residents, profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. We do not engage in profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.

You may submit a request to opt-out by following the process outlined in Section D below. For requests to opt out of the sale, sharing or processing personal information for purposes of targeted advertising, you may also submit a request by using the following link: “Do Not Sell or Share My Personal Information”.

Submitting a Rights Request.
You can submit a request to exercise your rights under the applicable U.S. State Privacy Law by clicking HERE or by calling us at 1-888-585-9724. You will need to provide us with personal information to verify your identity and residency for most requests. Consumers that are provided with the right to opt out of the sale, sharing or processing personal information for purposes of targeted advertising may submit requests by clicking “Do Not Sell or Share My Personal Information” without providing additional personal information to verify your identity. The personal information that we use for verification will not be used for any other purposes. To submit a request, we may ask you to provide one or more of the following pieces of information, depending upon the sensitivity of the request:
Name, address, and phone number
Your last order number, if you have ordered products from us
Email address that matches the email on our file.

Once we receive your consumer request and verification information, we will send you an acknowledgement letter. We will respond to your request within 45 days if we are able to verify your identity. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Submitting Requests via an Authorized Agent. Only you or a person you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. If applicable, you may also make a verifiable consumer request on behalf of your minor child. If anyone purporting to be an authorized agent for a consumer contacts us, we will require proof that the authorized agent has been authorized to act on the consumer’s behalf.

Appeals
In the event we deny your request, you may appeal our denial by contacting us in the same manner by which you submitted your request. Please provide a copy of or otherwise specifically reference our decision on your consumer request, so that we may adequately address your appeal. We will respond to your appeal in accordance with applicable law.
Your Right to Non-Discrimination for the Exercise of a Privacy Right.
We will not discriminate against you for exercising any of your rights under applicable U.S. State Privacy Laws. Unless permitted by applicable U.S. State Privacy Laws, we will not, for exercising any of your rights under applicable U.S. State Privacy Laws:
Deny you goods or services.
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by applicable U.S. State Privacy Laws that can result in different prices, rates, or quality levels. Any U.S. State Privacy Law-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.

Other California Privacy Rights
California’s “Shine the Light” law (Civ. Code § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please write us at: Grizzly Industrial, Inc. c/o Privacy P.O. Box 2069 Bellingham, WA 98227-2069
Conditions of Use, Notices, and Revisions
If you choose to visit the Website or engage with us, your visit/engagement and any dispute over privacy is subject to this U.S. Supplemental Notice, our Privacy Policy and the Grizzly Terms & Conditions, including limitations on damages and resolution of disputes. Our business changes constantly, and this Supplemental Notice, our Privacy Policy and the Grizzly Terms & Conditions are subject to change also. We may email you to notify you of any material changes to our Privacy Policy, this Supplemental Notice and Grizzly Terms & Conditions, but you should check our Website frequently to see recent changes. Unless stated otherwise, our current Supplemental Notice and Privacy Policy applies to all information that we have about you and your account. Your continued use of the Website following the posting of changes constitutes your acceptance of such changes.
Contact Us About Privacy
If you have a question for us about this Supplemental Notice, the privacy aspects of the Website, the information concerning you that Grizzly has retained, or would like to make a complaint, please contact us with a thorough description at the email address or telephone numbers below and we will try to resolve your question.

Email: privacy@grizzly.com or Phone: 1-888-585-9724
Effective: Jan 1, 2020
Last Updated: Jan 20, 2025

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Common Questions

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How do I receive freight deliveries?
We often receive questions concerning how freight deliveries work. We have done our best to provide insight to these common concerns.

Common questions about our freight policy to get your shipments safe and sound.

Liftgate service and freight policy: A full-size tractor-trailer must safely park at your curb and will not be able to park on a busy road or highway. Your road cannot be a private driveway, cul-de-sac, dead end or unpaved. The carrier will not pull into your driveway, nor back down your street.

We estimate, but cannot guarantee, that freight shipments may take up to 4-6 business days for delivery. If you are tracking your order on the carrier's website, ignore any estimated delivery dates as these are often incorrect. If the carrier considers your address to be rural, it could take an additional week for delivery depending on how often they deliver in your area.

The carrier will call to make an appointment for residential deliveries, usually at least a day in advance. They deliver during regular business hours. Please make sure to provide the best phone number to reach you when placing your order to prevent your order from being delayed or returned to us.

Once the carrier arrives you will be responsible for unloading the freight if there is no loading dock. If you cannot unload, liftgate delivery is available for $34.00. With liftgate, the carrier will either assist with hand offloading or employ the use of a traditional hydraulic lift. You will still be responsible for moving the freight from the curbside to your shop or garage once it is off the truck. There is an option to add liftgate service if you place your order online.

You may also choose to pick up your freight from the carrier's local terminal. They will load it onto your vehicle. Please make sure your vehicle is capable of handling the weight and bring plenty of tie downs to properly secure the load.

It is extremely important that you write any box damage, no matter how minor, on the delivery receipt in case we need to replace the machine. This includes any dents, scuffs, tears, holes or if the original packaging appears to have been modified. It is also vital to verify the number of boxes received and write any shortages on the delivery receipt. If there is anything damaged, missing and/or repackaged make sure to take photos and keep all packaging in case it needs to be shipped back. You will also need to call us to report the damage and we will work to resolve the issue for you as quickly as possible.
What does Grizzly charge for shipping?
Grizzly offers free standard shipping on most non-freight items for qualifying orders of $50 or more to any location within the contiguous 48 US States. Free shipping does not apply to items designated as "special shipping."

Items designated as "special shipping" have flat-rate shipping and handling charges per item that are assessed by the weight and size of the item. We are unable to waive or alter these charges to help keep our prices as low as possible and stay competitive for our customers.

Purchases of qualifying non-freight items ordered at the same time as freight items will not be charged the additional small shipping charge (see chart below). We encourage everyone to take advantage of free shipping on qualifying accessories and consumables when ordering.

If you're ordering non-freight items under $50, the shipping and handling charges are as follows:

Order Total Shipping

Under $14.99 $8.99

$15 to $24.99 $12.99

$25 to $49.99 $16.99

$50 and over* Free

Shipping charges may be taxable depending on the laws of your state.

*Free Shipping Exclusions: Items that do not count towards the minimum $50.00 merchandise total or qualify for free shipping include:
- Digital items, such as software or South Bend Serial Cards
- Gift Certificates
- Shipping Assessorials such as Liftgate
- Special shipping items. Special Shipping items are identified by individually assigned shipping rates located on their item pages and at checkout.
For deliveries to Alaska, Hawaii, Puerto Rico, and other US Territories for non-freight items, we use UPS or USPS, and additional shipping and handling charges will apply.
- We provide a shipping quote for all freight and oversize deliveries to Alaska, Hawaii, Puerto Rico, and other US Territories.
- Please note that we do not ship freight to US territories other than Puerto Rico, but we can ship to the address of a mainland freight forwarder of your choice.
- Select non-freight items that are considered special shipping due to the size or weight of their package must be shipped separately from other non-freight items and do not qualify for free shipping.
For additional information or to request a quote, please get in touch with our Contact Center by PHONE or by clicking HERE to submit a ticket.
How are returns processed when they are received back into your warehouse?
Once your return shipment is received in our warehouse, it takes approximately two to three business days for our staff to inspect the product and set up your replacement order or refund. It can take slightly longer during extremely busy times.

If we are repairing the item you returned, additional time will be required to order replacement parts and make repairs. If you originally paid for the item using a credit card, PayPal, PayPal Credit or Amazon Payments, we will credit your original form of payment. We will issue a refund check for items originally paid for by check, money order or bank wire transfer. If we reimburse your return shipping costs, we will do so in the form of a refund check. We may also issue a Gift Certificate for store credit in some circumstances.

All defective and non-defective returns must be in original packaging, unused and in resalable condition and are subject to a 10% restocking fee when applicable. Original shipping and handling charges are not refundable. Return shipping and handling charges will be deducted from the refund.

Click HERE to learn how to create a return.
How do I report freight damage?
We know the importance of receiving your orders in good condition, and we strive to ensure that all of our small parcel packages and freight are delivered to you in perfect condition. However, we understand that sometimes damages may occur during transit.

Inspection upon receipt

When you receive your delivery, please thoroughly inspect all of the freight for any signs of damage to the packaging or the item itself. If you notice any damages, please make note of the condition on the delivery receipt before signing for the shipment.

Reporting Damages

If your order does arrive damaged, please keep all the original packaging and contact us immediately by clicking HERE. This will direct you to our ticket form where you can provide the necessary information and submit your request. Please make sure you provide your order number when submitting your request. You may also report damage by calling our CONTACT CENTER. We will work with you to resolve the issue as soon as possible.

Resolving Damages

We sincerely regret any inconvenience caused by the damages and we will work with you to find a solution as quickly as possible. Our customer service team is available to assist you in resolving the issue. Please do not hesitate to contact us if you have any questions or concerns regarding the handling of damaged deliveries. We value your satisfaction and we will do our best to ensure that we will correct this on your behalf.
Do your items carry a warranty?
Great News! We no longer require registration to take advantage of your warranty. Find out more about our warranty below:

Limited Warranty
Grizzly warrants every "Grizzly" branded product we sell for a period of 1 year to the original purchaser from the date of purchase/shipment. Please note that this warranty does not apply to defects due directly or indirectly to misuse, abuse, negligence, accidents, repairs, improper wiring, alterations, lack of maintenance or consumable parts.

Grizzly warrants every "Shop Fox" branded product we sell for a period of 2 years to the original purchaser from the date of purchase/shipment. This does not cover defects due directly or indirectly to misuse, abuse, negligence, accidents, repairs, improper wiring, alterations, lack of maintenance or consumable parts

South Bend warrants every "South Bend" branded product we sell for a period of 2 years to the original purchaser from the date of purchase/shipment. This warranty does not cover defects due directly or indirectly to misuse, abuse, negligence, accidents, repairs, improper wiring, alterations, lack of maintenance or consumable parts.

This warranty is the only written warranty provided, and any implied warranties, including merchantability or fitness for a particular purpose, are limited to the duration of this written warranty. We want to clarify that our merchandise may not comply with the provisions of all laws, acts, or electrical codes. Additionally, we do not reimburse for third-party repairs, services, or any expenses related to transporting machinery to and from carrier vehicles or residences. Our liability under this warranty is capped at the purchase price of the product. Any legal actions against Grizzly Industrial will be tried in the State of Washington, County of Whatcom. We are not liable for death, injuries to persons or property, or incidental, contingent, special, or consequential damages arising from the use of our products.

To make a warranty claim, simply contact our CONTACT CENTER. Proof of purchase must accompany the merchandise. We value continuous improvements and our manufacturers reserve the right to change machine specifications at any time in an effort to provide even better quality equipment.

Please note: While our warranty covers a wide range of items, some products available on our website or in our catalog may be covered by a manufacturer's warranty. In such cases, please directly contact the manufacturer or a service center of their choice for repair or replacement.

Examples of these products include, but are not limited to: DeWalt, Porter Cable, Saw Stop, and others. Please refer to the warranty documentation you received at the time of purchase for specific details about the warranty policy.
How can I purchase parts?

You can check out this video to view information for placing parts orders.

Purchase parts HERE. If there is no Purchase Parts button next to the machine you selected, parts are not available online, but may still be available. Please contact our Technical Service Department at 570-546-9663 for assistance.

Manuals, specification sheets, and parts listings for machines carried both past and present can be downloaded, saved, or printed free of charge from our website. You can access our library of Grizzly manuals by clicking HERE.
How can I access user manuals & product videos?
We are often asked if our manuals are available online for our machinery. We are pleased to provide access to all our product manuals for machines we have carried both past and present. Our product manuals can be downloaded, saved, or printed free of charge directly from our website.

To view and download manuals, videos, parts listings, and specifications for any machine, go to the web page for the specific model and click on the available links. To view and print the manual and other resource materials for your machine, please click HERE and search for the model number of the particular machine you would like information on.

If you need to purchase parts for your machine, please click HERE and search by model number.
How do I access your videos?
Discover a wide array of informative videos on our YouTube channel, specifically designed to boost your knowledge and skills in woodworking and metalworking. Our videos cover everything from machine setup, maintenance, and operation to expert tips and techniques, offering valuable insights for both enthusiasts and professionals. Whether you're looking to refine your skills or learn more about our machines, our video library is your go-to resource.

Click HERE to start watching.
Do you offer guest checkout?
For enhanced security and a more personalized experience, Grizzly.com requires an account login to place orders. Creating an account unlocks several valuable benefits, including easy access to your order history, streamlined returns, a dedicated tax exemption portal, saved addresses and payment information, and control over your email preferences.

Grizzly Industrial U.S. Supplemental Privacy Notice

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Common Questions

Promoted articles

Inspection upon receipt

Reporting Damages

Resolving Damages

Contact us

Didn’t find what you were after?

Order Total	Shipping
Under $14.99	$8.99
$15 to $24.99	$12.99
$25 to $49.99	$16.99
$50 and over*	Free