Grizzly Industrial Inc. Privacy Policy

Effective Date: January 20, 2025

This Grizzly Industrial, Inc. Privacy Policy (“Privacy Policy”) describes how Grizzly Industrial, Inc. (“Grizzly,” “we,” “us” or “our”) collects, uses, stores, and processes your personal information when you visit or interact with Grizzly, including Grizzly’s websites, such as Grizzly.com (the “Website”). For example, as a Grizzly customer, you may provide personal information when you purchase a product or sign up for our emails on the Website.

This Privacy Policy does not apply to any third-party services or websites that you may be able to access through our Website, and we are not responsible for the information practices of such third-party services and websites.

By using the Website, you are accepting the practices described in this Privacy Policy. If you disagree with this Privacy Policy, please immediately discontinue the use of the Website.

What Personal Information About Customers Does Grizzly Gather and Use and Why?

• Information You Give Us: We receive and store any information you enter on our Website, like your account information or order details, or give us in any other way, such as through a contest, product rating, or customer service inquiry. For example, we may collect your name, phone number, address, email address, credit or debit card information, the products you’ve purchased, whether you are a wood or metal worker (or both), and any other information you may provide to us when you place an order with us, create an account on the Website, engage with the Website’s chat functionality or otherwise contact us. Please note that you might have more than one account if you have used more than one email address when shopping with us. You may also provide us with photographs of yourself, shop, or equipment as part of reviews and/or as part of participation in marketing-oriented contests. You can choose not to provide certain information, but then you might not be able to take advantage of many of the Website features. We use the information that you provide for purposes such as creating and managing your account with us, responding to your requests, processing and shipping orders, warranty tracking, customizing future shopping for you, personalizing our advertising and marketing communications, delivering promotions and offers to you that we think may interest you, providing and improving the Website, our products and services, and communicating with you. We may also use such information at your direction.
• Automatically Collected Information: We receive and store certain types of information automatically whenever you interact with the Website. For example, like many websites, we use tracking technologies as further discussed in the “What About Cookies and Other Tracking Methods?” section below. We may obtain certain types of information, like your IP address and your browser and operating system type, device type, time zone, and other technical information such as protocol status and substatus, bytes sent and received, and server information when your browser accesses the Website. We also automatically collect information regarding customer traffic patterns and Website usage, referring websites, search queries, and your browsing and purchase history. We may further generalize your location by using your IP address. We use this information to provide and improve the Website, products, and services, to customize future shopping for you, for technical troubleshooting, to maintain the quality of the Website, and to provide general statistics regarding use of the Website. We may also collect technical information to help us identify your device and link it to your account, for fraud prevention and diagnostic purposes.
• Email, Mail, and Text Messaging Communications: If you create an account or otherwise submit your address or email address to the Grizzly, we will send you marketing communications and product information from time to time. If you sign up to receive promotional text messages, we will send you text messages about Grizzly products, services, or offers that we think might be of interest to you. If you do not want to receive promotional emails or text messages from us, you may opt out of receiving such messages by following the unsubscribe instructions provided in any such messages. For promotional emails, you may also unsubscribe by visiting https://www.grizzly.com/unsubscribe. Please note that if you opt out of receiving promotional messages from us, this does not impact other transactional and administrative messages, which you will continue to receive (such as emails relating to billing and payment information or changes to this Privacy Policy). If you do not want to receive emails or other mail from us, you may manage your communications settings in your account settings. By ordering from Grizzly, you are agreeing to receive emails from Grizzly.
• Third-Party Providers and Services: You may utilize the Website with or through third-party services such as Facebook or Amazon Payments. We collect necessary third-party services account information, such as your third-party account handle and/or email address, or your mailing address for an order, to support us in carrying out your requests. We may also receive information like updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services; search term and search result information from some searches conducted through the Web search features offered by our subsidiary, search results and links, including paid listings (such as Sponsored Links); and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

We may also collect and process such information for our business purposes, such as customer service, quality assurance and control, data analysis, audits, developing new products and services, enhancing our Website, improving our products and services, identifying Website usage trends, and determining the effectiveness of our promotional campaigns. We further may use such information as we believe to be necessary or appropriate: (i) under applicable law; (ii) to comply with legal process; (iii) to respond to requests from public and government authorities; (iv) to enforce this Privacy Policy and the Grizzly Terms & Conditions; (v) to protect our operations or those of any of our subsidiaries and/or affiliates; (vi) to protect our rights, privacy, safety or property, and/or that of our affiliates and/or subsidiaries, you, or others; and (vii) to allow us to pursue available remedies or limit the damages that we may sustain.

What About Cookies and Other Tracking Methods?

• Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide features such as the storage of items in your shopping cart between visits.
• The Help features on most browsers will tell you how to prevent your browser from accepting cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer. Because cookies allow you to take advantage of some of the Website’s essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any of the Website’s products and services that require you to sign into your account. You may manage your cookie preferences on the Website by clicking on “Cookie Preferences” at the footer of the Website.
• Tracking pixels or tags, web beacons, clear GIFs, API calls, SDKs, JavaScript, and similar technologies are items that can function similarly to cookies or that otherwise assist tracking by collecting certain information about your interaction with the Website (e.g., counting users who open an HTML-formatted email message, distinguishing visitors and counting pages they visit and authenticating them, etc.).
• Grizzly also uses analytics services, such as Google Analytics and Hotjar, to collect information to better understand our Website visitors’ needs and to optimize the Website and experience. These analytics services use cookies and other technologies to collect data on our Website visitors’ behavior and their devices. This includes but is not limited to a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our Website. Generally, analytics services do not identify individual users. Many analytics services allow you to opt out of data collection. For example, to learn more about Google Analytics practices and to opt out, visit https://www.google.com/settings/ads or download the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout. To learn more about Hotjar, please see the ‘About Hotjar’ section of Hotjar’s support site located at https://help.hotjar.com/hc/en-us/sections/115003204947.

U.S. Supplemental Privacy Notice
Certain state privacy laws require additional disclosures. To the extent such laws apply, we have provided a separate disclosure to address the data and personal information privacy rights of those state residents. To view our U.S. Supplemental Privacy Notice, click HERE. The U.S. Supplemental Privacy Notice supplements the information contained in this Privacy Policy.

Privacy Notice for Nevada Residents
Nevada law allows customers to "opt out" of the sale of certain personal information as defined in the law ("Covered Information"). At Grizzly, we do not engage in sales of Covered Information as defined by applicable Nevada law and do not currently have plans to change that practice. To the extent our plans change, we will update our Privacy Policy and disclosures to allow for a designated mechanism for Nevada residents to submit a verified request.

Are Children Allowed to Use the Website?
Grizzly does not knowingly collect or maintain personal information from any person under the age of 13, and no parts of our Website are directed to or designed to attract anyone under the age of 13. Grizzly does not sell products for purchase by children. We sell some children’s products for purchase by adults. If you are under 18, you may not create an account or purchase products from us.

Does Grizzly Share the Information It Receives?
Information about our customers is an important part of our business, and we are not in the business of selling it for monetary consideration to others. We share customer information only as described below and with subsidiaries Grizzly controls or affiliates that are either subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy.

• Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include delivering packages, providing marketing assistance, processing credit card payments, providing analytics and digital advertising services, and providing customer service. We provide them with access to personal information needed to perform their functions.
• Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless, of course, the customer consents otherwise). Also, in the event that Grizzly is engaged in a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy, customer information generally would be one of the transferred assets.
• Protection of Grizzly and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce our rights; enforce or apply our Terms & Conditions and other agreements; protect the rights, property, or safety of Grizzly, our affiliates and/or subsidiaries, our users, or others; or as needed to support external auditing, compliance and corporate governance functions. We will disclose personal information as we deem necessary to respond to a subpoena, regulation, binding order of a data protection agency, legal process, governmental request, or other legal or regulatory process. We may also share personal information as required to pursue available remedies or limit damages we may sustain. This includes exchanging information with other companies for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Policy. 

How Secure Is Information About Me?
We strive to maintain appropriate administrative, physical, and technical safeguards to protect the security of personal information that we collect. However, please note that no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. It is your responsibility to protect the security of your login information.

Consent to Receive Communications
By providing your phone number and clicking submit online, you agree to the Grizzly Terms & Conditions and this Privacy Policy, and authorize us to make or initiate sales calls, text messages, and prerecorded voicemails to that phone number using an automated system. Your agreement is not a condition of purchasing any products, goods, or services, and you may elect to do business with us over the phone. Message & data rates may apply, and message frequency may vary.

What Choices Do I Have?

• As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such Website features as Your Profile, Wish List, or Customer Reviews.
• You may also access or modify your information and modify your communication preferences through your account. When you update information, we usually keep a copy of the prior version for our records.
• You may request to delete your account under your account settings. Grizzly, however, will retain all information created under that account as long as it is necessary to fulfill the purpose for which it was collected or as required by applicable laws or regulations.
• As stated above, you may opt out of receiving promotional e-mails and text messages from us by following the unsubscribe instructions provided in any such messages. For promotional emails, you may also unsubscribe by visiting https://www.grizzly.com/unsubscribe. Please note that if you opt out of receiving promotional messages from us, this does not impact other transactional and administrative messages, which you will continue to receive (such as emails relating to billing and payment information or changes to this Privacy Policy). 

Do Not Track
Our Website does not currently take any action when it receives a Do Not Track request. Do Not Track is a privacy preference that you can set in your web browser to indicate that you do not want certain information about your webpage visits collected across websites when you have not interacted with that service on the page. For details, including how to turn on Do Not Track, visit www.donottrack.us.

Conditions of Use, Notices, and Revisions
If you choose to visit the Website, your visit and any dispute over privacy are subject to this Privacy Policy and the Grizzly Terms & Conditions, including limitations on damages, resolution of disputes, and application of the law of the state of Washington. Our business changes constantly, and our Privacy Policy and the Grizzly Terms & Conditions will also change. We may email you to notify you of any material changes to our Privacy Policy and Grizzly Terms & Conditions, but you should check our Website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.

Interest-Based Advertising
We may collect information about your online activities on our Website to provide you with advertising about products tailored to your individual interests. We may also obtain information for this purpose from third-party websites on which our advertisements are served.

You may see certain advertisements on other websites because we work with advertising partners (including advertising networks), such as Meta, to engage in remarketing and retargeting activities. Our advertising partners allow us to target our messaging to users through demographic, interest-based and contextual means. These partners track your online activities over time and across websites, including our Website, by collecting information through automated means, including through the use of third-party cookies, web server logs and web beacons. They use this information to show you advertisements that may be tailored to your individual interests. The information our advertising partners may collect includes data about your visits to websites that participate in the relevant advertising networks, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our Website and on third-party websites that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts. For example, we utilize certain of our advertising partners’ targeted advertising services to show you our advertisements on other websites based on your prior visits to our Website and other online activity.

Provided that a company participates in industry-developed programs designed to provide consumers choices about whether to receive targeted advertising, you may opt out of interest-based advertising generally through the Network Advertising Initiative website or by visiting http://www.aboutads.info/choices/ (web-based advertising) or http://www.aboutads.info/appchoices (for mobile advertising). If you would like to opt out of interest-based advertising by Pinterest, please visit your Pinterest personalization settings. To learn more, please visit the websites operated by the Network Advertising Initiative and Digital Advertising Alliance at www.networkadvertising.org/choices. Opting-out does not mean that you will stop receiving advertisements from us. It means that you still stop receiving advertisements from us that have been targeted to you based on your visits and browsing activity across websites over time.

Contact Us About Privacy
If you have a question for us about this Privacy Policy, the privacy aspects of the Website, or the information concerning you that Grizzly has retained, or would like to make a complaint, please contact us with a thorough description at the email address or telephone numbers below and we will try to resolve your question.

E-mail: privacy@grizzly.com 
Phone: Toll-Free at 1-888-585-9724