We often receive questions concerning how freight deliveries work. We have done our best to provide insight to these common concerns.
Common questions about our freight policy to get your shipments safe and sound.
Freight deliveries arrive on a tractor-trailer. The truck needs a safe place to park at the curb and cannot park on highways, busy roads, cul-de-sacs, dead ends, private driveways, or unpaved roads. The truck will not enter your driveway or back down your street.
Freight typically arrives within 4–6 business days. Rural areas or partner carriers may add up to a week to this timeframe. Please ignore delivery dates on the carrier’s website—they’re often inaccurate.
For residential deliveries, the carrier will call at least one business day in advance to schedule delivery during regular hours. Providing your best contact number is essential.
If there’s no loading dock, freight will be unloaded curbside. Liftgate service is available for $34—this lowers the freight to the ground, but you’ll still need to move it from the curb to your shop or garage. If needed, be sure to select liftgate service during checkout.
After unloading, confirm the number of boxes received matches the shipment total. Any missing items must be documented by the driver before they leave.
Before the driver leaves, inspect the packaging together for any signs of damage, such as dents, scuffs, tears, or holes. Ensure the driver notes specific documentation, such as “crushed packaging” or “refused due to crushed packaging,” to help us offer prompt support in the event of damage. General comments like “subject to inspection” or “refused” are not sufficient and will not support a damage claim. In many instances, the driver will need to call in the damage claim at the time of delivery.
If anything is damaged, missing, or appears repackaged, take clear photos before and after uncrating, and keep all packaging in case a return is needed. Then, contact us so we can help resolve the issue promptly.
You have the option of picking up your machine at the carrier’s terminal, where they will load it onto your vehicle. Let the carrier know when they call to schedule delivery that you want to pick it up. Be sure to check for any damage or shortages when picking it up. We can also check to see if the carrier has a smaller truck that can deliver to you. This must be researched before your order is shipped and there may be additional fees for this service. Please submit a request HERE.
For an additional charge, some freight terminals may offer extra services, such as moving the freight into your ground-level shop or garage. Please submit a request HERE if you need assistance beyond standard curbside delivery.
Delivery Limitations: Please note that none of our carriers will:
Important: Any additional services arranged apply only to the initial delivery and are not available if your product needs to be returned.
Once your return shipment is received in our warehouse, it takes approximately two to three business days for our staff to inspect the product and set up your replacement order or refund. It can take slightly longer during extremely busy times.
If we are repairing the item you returned, additional time will be required to order replacement parts and make repairs. If you originally paid for the item using a credit card, PayPal, PayPal Credit or Amazon Payments, we will credit your original form of payment. We will issue a refund check for items originally paid for by check, money order or bank wire transfer. If we reimburse your return shipping costs, we will do so in the form of a refund check. We may also issue a Gift Certificate for store credit in some circumstances.
All defective and non-defective returns must be in original packaging, unused and in resalable condition and are subject to a 10% restocking fee when applicable. Original shipping and handling charges are not refundable. Return shipping and handling charges will be deducted from the refund.
Click HERE to learn how to create a return.
We know the importance of receiving your orders in good condition, and we strive to ensure that all of our small parcel packages and freight are delivered to you in perfect condition. However, we understand that sometimes damages may occur during transit.
When you receive your delivery, please thoroughly inspect all of the freight for any signs of damage to the packaging or the item itself. If you notice any damages, please make note of the condition on the delivery receipt before signing for the shipment.
If your order does arrive damaged, please keep all the original packaging and contact us immediately by clicking HERE. This will direct you to our ticket form where you can provide the necessary information and submit your request. Please make sure you provide your order number when submitting your request. You may also report damage by calling our CONTACT CENTER. We will work with you to resolve the issue as soon as possible.
We sincerely regret any inconvenience caused by the damages and we will work with you to find a solution as quickly as possible. Our customer service team is available to assist you in resolving the issue. Please do not hesitate to contact us if you have any questions or concerns regarding the handling of damaged deliveries. We value your satisfaction and we will do our best to ensure that we will correct this on your behalf.
Great News! We no longer require registration to take advantage of your warranty. Find out more about our warranty below:
Limited Warranty
Grizzly warrants every "Grizzly" branded product we sell for a period of 1 year to the original purchaser from the date of purchase/shipment. Please note that this warranty does not apply to defects due directly or indirectly to misuse, abuse, negligence, accidents, repairs, improper wiring, alterations, lack of maintenance or consumable parts.
Grizzly warrants every "Shop Fox" branded product we sell for a period of 2 years to the original purchaser from the date of purchase/shipment. This does not cover defects due directly or indirectly to misuse, abuse, negligence, accidents, repairs, improper wiring, alterations, lack of maintenance or consumable parts
South Bend warrants every "South Bend" branded product we sell for a period of 2 years to the original purchaser from the date of purchase/shipment. This warranty does not cover defects due directly or indirectly to misuse, abuse, negligence, accidents, repairs, improper wiring, alterations, lack of maintenance or consumable parts.
This warranty is the only written warranty provided, and any implied warranties, including merchantability or fitness for a particular purpose, are limited to the duration of this written warranty. We want to clarify that our merchandise may not comply with the provisions of all laws, acts, or electrical codes. Additionally, we do not reimburse for third-party repairs, services, or any expenses related to transporting machinery to and from carrier vehicles or residences. Our liability under this warranty is capped at the purchase price of the product. Any legal actions against Grizzly Industrial will be tried in the State of Washington, County of Whatcom. We are not liable for death, injuries to persons or property, or incidental, contingent, special, or consequential damages arising from the use of our products.
To make a warranty claim, simply contact our CONTACT CENTER. Proof of purchase must accompany the merchandise. We value continuous improvements and our manufacturers reserve the right to change machine specifications at any time in an effort to provide even better quality equipment.
Please note: While our warranty covers a wide range of items, some products available on our website or in our catalog may be covered by a manufacturer's warranty. In such cases, please directly contact the manufacturer or a service center of their choice for repair or replacement.
Examples of these products include, but are not limited to: DeWalt, Porter Cable, Saw Stop, and others. Please refer to the warranty documentation you received at the time of purchase for specific details about the warranty policy.
Grizzly emphasizes providing high-quality, affordable tools and a vast inventory of replacement parts since 1983. We maintain over 1 million parts in stock, with special order options available.
Accessing the Parts Store & Searching for Parts:
Using the Parts Page:
Important Things to Note:
When to Contact Product Support
Purchase parts HERE. If there is no Purchase Parts button next to the machine you selected, parts are not available online, but may still be available. Please contact our Technical Service Department at 570-546-9663 for assistance.
Manuals, specification sheets, and parts listings for machines carried both past and present can be downloaded, saved, or printed free of charge from our website. You can access our library of Grizzly manuals by clicking HERE.
Discover a wide array of informative videos on our YouTube channel, specifically designed to boost your knowledge and skills in woodworking and metalworking. Our videos cover everything from machine setup, maintenance, and operation to expert tips and techniques, offering valuable insights for both enthusiasts and professionals. Whether you're looking to refine your skills or learn more about our machines, our video library is your go-to resource.
Click HERE to start watching.
We are often asked if our manuals are available online for our machinery. We are pleased to provide access to all our product manuals for machines we have carried both past and present. Our product manuals can be downloaded, saved, or printed free of charge directly from our website.
To view and download manuals, videos, parts listings, and specifications for any machine, go to the web page for the specific model and click on the available links. To view and print the manual and other resource materials for your machine, please click HERE and search for the model number of the particular machine you would like information on.
If you need to purchase parts for your machine, please click HERE and search by model number.
For enhanced security and a more personalized experience, Grizzly.com requires an account login to place orders. Creating an account unlocks several valuable benefits, including easy access to your order history, streamlined returns, a dedicated tax exemption portal, saved addresses and payment information, and control over your email preferences.