To make changes to an order placed online you can call our Contact Center with your request or click here to create a ticket. Please provide your order number when contacting us for faster assistance. You can find your order number on the order confirmation that was sent to the email address that you provided.
Customer Service is available to assist you Monday through Friday from 7:00 AM to 7:00 PM CST and on Saturdays from 7:30 AM to 5:00 PM CST.
We would love to assist you with your question or concern. Please submit a request here. When submitting your request, select your topic carefully to ensure the fastest response. Add as much detail as possible in order for us to best assist you. You can use this form for general inquiries, troubleshooting, promotions, etc.
Links to Common questions:
How Do I Cancel My Order?
What does Grizzly charge for shipping?
How can I reach technical assistance or support?
Please select the link below for a list of our job opportunities:
About Our Company:
Since our inception in 1983, Grizzly Industrial has become one of the USA’s largest providers of woodworking and metalworking machinery, tools and related accessories. Grizzly products can be found in all sizes of shops, from the large industrial production users, to the smaller cabinet and machine shops. We provide high-quality products at the lowest possible prices and are truly dedicated to providing excellent customer service to ensure our customers’ needs are met.
Our Culture:
As a company, we value employees with a strong work ethic who desire excellence in the service they provide and their work. We promote a corporate structure that is professional, collaborative, fast-paced and organized. We place a strong value on respect and integrity and promote a positive environment where employees are committed, energetic, helpful, cooperative, courteous and productive.
Employees that fit into our culture traditionally work here for decades, or until retirement. As an organization we focus on getting results, and in order to achieve results we remain focused on teamwork, maintaining high standards, and taking complete ownership of our work. We have a very strong training program that allows you to succeed in your position with our company.
Compensation and Benefits:
We offer excellent pay and a comprehensive benefits package including:
Our Company is a drug-free and equal employment opportunity employer.
From time to time our customers may need to cancel an order that has not yet shipped. We make every effort to accommodate these requests. You may request your order be canceled by clicking here.
We accept American Express, Discover, MasterCard and Visa for orders placed by phone. We also accept PayPal, Affirm, Clicklease and Amazon Payments for orders placed online. The PayPal link on our website will also give you access to PayPal Credit (formerly called Bill Me Later).
Please note that your billing name and address must be an exact match to the billing name and address on file with your credit card issuing bank. We also may require a match of the CID code on the back of your card.
If you would like to pay by check or wire transfer, please call our Order Desk at (800) 523-4777 to place your order. You may also mail your Grizzly order form and payment to:
Grizzly Industrial, Inc.
1815 W Battlefield St
Springfield, MO 65807
Please note, we do not accept starter checks and require the name and address to be printed on the check. Please write the phone number on the check if it is not already printed on it. There will be a three-week hold on the order before it will be shipped to allow time for the check to post if the phone number is not written on it. There will also be a three-week hold on the order if you send a cashier’s check or money order. This does not apply to postal money orders.
We offer credit terms for schools and businesses that want to use purchase orders if you meet certain criteria. Click here for more information.
In the unlikely event that your Grizzly-brand item needs repair, or if you have a technical question, please first gather your order number (if possible), machine serial number, and machine manufacture date, and then contact our Technical Support staff at (570) 546-9663 or by submitting a ticket here.
Often, our trained service technicians are able to walk you through minor repairs and adjustments over the phone or by email. If not, we offer complete service facilities at all locations, so your machine can be repaired with as little downtime as possible.
If your machine needs warranty or non-warranty repair, please call us to set up a Return Authorization.
Common questions about our freight policy to get your shipments safe and sound.
Lift gate service and freight policy: A full-size tractor-trailer must safely park at your curb and will not be able to park on a busy road or highway. Your road cannot be a private driveway, cul-de-sac, dead end or unpaved. The carrier will not pull into your driveway, nor back down your street.
We estimate, but cannot guarantee, that freight shipments may take up to 14 days for delivery due to carrier delays. If you are tracking your order on the carrier's website, ignore any estimated delivery dates as these are often incorrect. If the carrier considers your address to be rural, it could take an additional week for delivery depending on how often they deliver in your area.
The carrier will call to make an appointment, usually at least a day in advance. They deliver during regular business hours. Please make sure to provide the best phone number to reach you when placing your order to prevent your order from being delayed or returned to us.
Once the carrier arrives you will be responsible for unloading the freight if there is no loading dock. If you cannot unload, liftgate delivery is available for $34.00. With liftgate, the carrier will either assist with hand offloading or employ the use of a traditional hydraulic lift. You will still be responsible for moving the freight from the curbside to your shop or garage once it is off the truck. There is an option to add liftgate service if you place your order online.
You may also choose to pick up your freight from the carrier's local service center. They will load it onto your vehicle. Please make sure your vehicle is capable of handling the weight and bring plenty of tie downs to properly secure the load.
It is extremely important that you write any box damage, no matter how minor, on the delivery receipt in case we need to replace the machine. This includes any dents, scuffs, tears, holes or if the original packaging appears to have been modified. It is also vital to verify the number of boxes received and write any shortages on the delivery receipt. If there is anything damaged, missing and/or repackaged make sure to take photos and keep all packaging in case it needs to be shipped back. You will also need to call us to report the damage and we will work to resolve the issue for you as quickly as possible.
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