To make changes to an order placed online you can CALL our Contact Center with your request or click HERE to create a ticket. Please provide your order number when contacting us for faster assistance. You can find your order number on the order confirmation that was sent to the email address that you provided.
Customer Service is available to assist you Monday through Friday from 7:00 AM to 7:00 PM CST and on Saturdays from 7:30 AM to 5:00 PM CST.
Please submit a request HERE.
When submitting your request, select the appropriate topic to ensure the fastest response. Add as much detail as possible in order for us to best assist you. You can use this form for general inquiries, troubleshooting, promotions, etc.
Links to Common questions:
How Do I Cancel My Order?
What does Grizzly charge for shipping?
How can I reach technical assistance or support?
We know the importance of receiving your orders in good condition, and we strive to ensure that all of our small parcel packages and freight are delivered to you in perfect condition. However, we understand that sometimes damages may occur during transit.
When you receive your delivery, please thoroughly inspect all of the freight for any signs of damage to the packaging or the item itself. If you notice any damages, please make note of the condition on the delivery receipt before signing for the shipment.
If your order does arrive damaged, please keep all the original packaging and contact us immediately by clicking HERE. This will direct you to our ticket form where you can provide the necessary information and submit your request. Please make sure you provide your order number when submitting your request. You may also report damage by calling our CONTACT CENTER. We will work with you to resolve the issue as soon as possible.
We sincerely regret any inconvenience caused by the damages and we will work with you to find a solution as quickly as possible. Our customer service team is available to assist you in resolving the issue. Please do not hesitate to contact us if you have any questions or concerns regarding the handling of damaged deliveries. We value your satisfaction and we will do our best to ensure that we will correct this on your behalf.
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