To make changes to an order placed online you can CALL our Contact Center with your request or click HERE to create a ticket. Please provide your order number when contacting us for faster assistance. You can find your order number on the order confirmation that was sent to the email address that you provided.
Customer Service is available to assist you Monday through Friday from 7:00 AM to 7:00 PM CST and on Saturdays from 7:30 AM to 5:00 PM CST.
In the unlikely event that your Grizzly-brand item needs repair, or if you have a technical question, please first gather your order number (if possible), machine serial number, and machine manufacture date, and then contact our Technical Support staff at (570) 546-9663 or by submitting a ticket here.
Often, our trained service technicians are able to walk you through minor repairs and adjustments over the phone or by email. If not, we offer complete service facilities at all locations, so your machine can be repaired with as little downtime as possible.
If your machine needs warranty or non-warranty repair, please call us to set up a Return Authorization.
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Common questions about our freight policy to get your shipments safe and sound.
Liftgate service and freight policy: A full-size tractor-trailer must safely park at your curb and will not be able to park on a busy road or highway. Your road cannot be a private driveway, cul-de-sac, dead end or unpaved. The carrier will not pull into your driveway, nor back down your street.
We estimate, but cannot guarantee, that freight shipments may take 7-10 business days for delivery due to carrier delays. If you are tracking your order on the carrier's website, ignore any estimated delivery dates as these are often incorrect. If the carrier considers your address to be rural, it could take an additional week for delivery depending on how often they deliver in your area.
The carrier will call to make an appointment, usually at least a day in advance. They deliver during regular business hours. Please make sure to provide the best phone number to reach you when placing your order to prevent your order from being delayed or returned to us.
Once the carrier arrives you will be responsible for unloading the freight if there is no loading dock. If you cannot unload, liftgate delivery is available for $34.00. With liftgate, the carrier will either assist with hand offloading or employ the use of a traditional hydraulic lift. You will still be responsible for moving the freight from the curbside to your shop or garage once it is off the truck. There is an option to add liftgate service if you place your order online.
You may also choose to pick up your freight from the carrier's local service center. They will load it onto your vehicle. Please make sure your vehicle is capable of handling the weight and bring plenty of tie downs to properly secure the load.
It is extremely important that you write any box damage, no matter how minor, on the delivery receipt in case we need to replace the machine. This includes any dents, scuffs, tears, holes or if the original packaging appears to have been modified. It is also vital to verify the number of boxes received and write any shortages on the delivery receipt. If there is anything damaged, missing and/or repackaged make sure to take photos and keep all packaging in case it needs to be shipped back. You will also need to call us to report the damage and we will work to resolve the issue for you as quickly as possible.
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