You can get your invoice/confirmation for your order without being registered or logged onto the website. You can locate the “Order Lookup” tool by hovering on the person icon next to the shopping cart icon, then navigate to “Order Lookup” on the drop-down menu, as shown below. You can also find our Order Look-up Tool HERE.
To use our Order Lookup tool, you will need to have your:
- Order Number
- Billing Zip Code
- Billing Phone Number
Once you have looked up the order, you will be able to access the order confirmation and all available invoices. Invoices are available for the full order or for a particular shipping segment, depending on the order or shipment status. You can also track your order and request a return on this same page.
To view the full order invoice on this page, you will click the button on the right side that says, “View Order Confirmation”. This will pull up a PDF showing all items and estimated charges. To view everything that has shipped to date, you can view the “Invoiced to Date.”
To view the invoice for a specific shipping segment, you will locate the items that were shipped, then there will be a button that says, “Shipment Invoice.” This will pull up everything that was shipped on that specific shipping segment. Please note: Some orders can contain multiple shipping segments depending on how large the order is, or if there were backordered items.
If you are unable to obtain your invoice online using the steps above, please submit a request HERE.
