You can request an invoice copy by logging into your Grizzly.com account and accessing "Your Orders" or using the Order Lookup tool without an account by providing your order number, billing ZIP, and phone number. Available options include viewing full order or shipment-specific invoices. For invoice discrepancies, contact customer service with your invoice number for review and possible credit. Updates on credit requests are emailed, or you can contact support after two business days.
If you have a Grizzly.com account
Log in to your Grizzly.com account, go to Your Orders, and select the order. From there, you can view and download available invoices.
If you don’t have a Grizzly.com account
Use our Order Lookup tool. You can find it by hovering over the person icon near the shopping cart and selecting “Order Lookup,” or by clicking HERE.
You’ll need your:
Order Number (first 8 digits only, no need to include the -01, -02, etc.)
Billing ZIP Code
Billing Phone Number
Available invoice options
Once your order is located, you can:
- View the full order invoice by selecting View Order Confirmation, which shows all items and charges
- View shipment‑specific invoices by selecting Shipment Invoice under each shipment
- Track your order or request a return from the same page
Please note that some orders may include multiple shipment invoices if items ship separately or are backordered.
How can I request a credit for a discrepancy on my invoice?
If you believe there is a discrepancy on your invoice, please contact us with your invoice number and a description of the issue. Our team will review the request and issue a credit if applicable. Please review our Pricing Policy for more details.
Can I get an update on the status of my credit request?
We'll automatically email you once your credit request has been completed. For updates on a pending credit request you submitted more than two business days ago, please contact us. Have your invoice number and any related details available to help us assist you more quickly.