If you're experiencing an issue while placing your online order or can't complete checkout:

📝 Submit a Ticket

After recreating the issue, click here to submit a ticket.
📌 Mention that you used the session link — this helps us review and resolve your issue faster.

📞 Call Our Contact Center

Our agents are available to help:

• Monday–Friday: 7:00 AM – 7:00 PM CST

• Saturday: 7:30 AM – 5:00 PM CST

🔍 Help Us Troubleshoot

1. Visit this link: grizzly.com/user/session

2. Recreate the steps that led to the issue. This sends helpful data to our Web Team.

🧾 Information to Provide When Contacting Us

Please have the following details ready to help us resolve your issue faster:

• What exact steps were you taking when the error occurred?

• What page were you on? (e.g., Shopping Cart, Checkout, etc.)

• If you were on the checkout page, what color is the “Place Order” button?

  • ⚠️ If it's gray, make sure all checkout sections are completed.

• What payment method are you using?

  • If using Affirm, Amazon Pay, or PayPal, are there any backordered items in your cart?

    • If so, you’ll need to remove them or choose a different payment method.

  • If using Amazon Pay or PayPal, are pop-ups enabled in your browser?

• What email address did you use to log into Grizzly.com?

• Did you see an error message? If so, what did it say?

• What browser are you using?

  • 🧠 If using Firefox, try a different browser due to known compatibility issues.

• Can you try the process in a different browser?

• What operating system are you using? (e.g., Windows, Mac, Android, iOS)

• If you're on a mobile device, can you try on a desktop or laptop?

  • If not, we’re happy to help place the order for you
    (except for Affirm, Amazon Pay, or PayPal orders, these must be placed online)

• What time of day did the issue occur?