If you're experiencing an issue while placing your online order or can't complete checkout:

🔍 Help Us Troubleshoot

1. Visit this link: grizzly.com/user/session

2. Recreate the steps that led to the issue. This sends helpful data to our Web Team.

📝 Submit a Ticket

After recreating the issue, click here to submit a ticket.
📌 Mention that you used the session link — this helps us review and resolve your issue faster.

🧾 Information to Provide When Contacting Us

Please have the following details ready to help us resolve your issue faster:

• What exact steps were you taking when the error occurred?

• What page were you on? (e.g., Shopping Cart, Checkout, etc.)

• If you were on the checkout page, what color is the “Place Order” button?

  • ⚠️ If it's gray, make sure all checkout sections are completed.

• What payment method are you using?

  • If using Affirm, Amazon Pay, or PayPal, are there any backordered items in your cart?

    • If so, you’ll need to remove them or choose a different payment method.

  • If using Amazon Pay or PayPal, are pop-ups enabled in your browser?

• What email address did you use to log into Grizzly.com?

• Did you see an error message? If so, what did it say?

  • If you see a pop-up asking you to confirm your address, it does not mean that we can't ship there. This is only verifying your address to ensure all necessary address details are included (direction, street suffix, etc.)

• What browser are you using?

  • If using Firefox, try a different browser due to known compatibility issues.

• Can you try the process in a different browser?

• What operating system are you using? (e.g., Windows, Mac, Android, iOS)

• If you're on a mobile device, can you try on a desktop or laptop?

  • If not, we’re happy to help place the order for you
    (except for Affirm, Amazon Pay, or PayPal orders, these must be placed online)

• What time of day did the issue occur?