We understand that sometimes our customers may need to cancel an order that has not yet shipped. We strive to accommodate these requests whenever possible.
Please understand that it is not possible to alter or cancel an online order without creating a ticket or contacting our Customer Service Team via phone. Our team is always available to assist you with any questions or concerns you may have regarding your order.
To cancel your order, please click on the link HERE. This will direct you to our cancellation request form where you can provide the necessary information and submit your request. Please make sure to provide your order number and the reason for cancellation.
Once a ticket is created, our team will promptly locate and review your order. The order will be canceled as long as it has not yet been shipped. You will be notified via email once the order has been canceled.
We value our customer's satisfaction, and we are committed to providing a smooth and hassle-free experience whenever possible. If you have any further questions or concerns, please don't hesitate to contact us. Our Customer Service Team is always available to help.
What if my order has already shipped?
We make every effort to cancel an order when requested. At times, this is not possible when the order is already in transit. We recommend clicking HERE to check the status of your order before contacting our customer service.