We understand that sometimes plans change, and you may need to cancel an order that hasn't shipped yet. We do our best to accommodate these requests. We recommend checking the status of your order HERE before reaching out.

Please note: Online orders cannot be altered or canceled without contacting our Customer Service Team. 

If your order hasn’t shipped yet, you can request to cancel it by contacting us by phone, email, chat, or our cancellation request form.

If you’ve already contacted us using any of these methods, there’s no need to submit another request—we’ll process your existing request.

Please provide your order number and the reason for the cancellation.

Once your request is received, our team will review your order and cancel it—as long as it hasn’t already shipped. You’ll receive an email confirmation once the cancellation is complete.

If your order is already in transit, we cannot cancel it. You are welcome to submit a return request instead. Please see What is your return policy and how do I start a return?