We know the importance of receiving your orders in good condition, and we strive to ensure that all of our small parcel packages and freight are delivered to you in perfect condition. However, we understand that sometimes damage may occur during transit.

Inspection upon receipt

When you receive your delivery, please thoroughly inspect all of the freight for any signs of damage to the packaging or the item itself. Ensure the driver notes specific documentation, such as “crushed packaging” or “refused due to crushed packaging,” to help us offer prompt support in the event of damage. General comments like “subject to inspection” or “refused” are not sufficient and will not support a damage claim. In many instances, the driver will need to call in the damage claim at the time of delivery.

Reporting Damages

If your order does arrive damaged, take photos before, during, and after unpackaging. Please keep all the original packaging and contact us immediately by clicking HERE. This will direct you to our ticket form, where you can provide the necessary information and submit your request. Please make sure you provide your order number when submitting your request.  You may also report damage by calling our CONTACT CENTER. We will work with you to resolve the issue as soon as possible.

Resolving Damage

We sincerely regret any inconvenience caused by the damage, and we will work with you to find a solution as quickly as possible. Our customer service team is available to assist you in resolving the issue. Please do not hesitate to contact us if you have any questions or concerns regarding the handling of damaged deliveries. We value your satisfaction and we will do our best to ensure that we will correct this on your behalf.