If your Grizzly-brand machine needs repair or you have a technical question, our trained Product Specialists can often walk you through minor adjustments or repairs by phone or email.

When contacting us, please have the following information ready (if available):

• Order number
• Machine serial number
• Manufacture date (listed on the machine’s data plate)

For warranty-related repairs, see: How Do I Submit a Warranty Claim?

Repair Services Overview

We provide repair services at both of our facilities. Please note:

• We only service our brands (Grizzly, Shop Fox, and 2008 and later South Bend).
• We do not offer onsite repairs - machines must be brought in or shipped to us.
• A repair authorization is required before sending or bringing in a machine.

Parts Availability

• Replacement parts are available for purchase while a machine is in production and for at least 5 years after a model is discontinued.
• If a part is no longer in production, we’ll check remaining inventory or look for a compatible substitute.

Repair Process & Timing

• Repairs are completed in the order received.
• Turnaround time depends on the inspection results and parts availability.
• After inspection, you’ll receive a repair quote for approval before any work begins.
• We’ll provide status updates throughout the repair process.

How do I get my machine to you for repair?

We offer multiple options for getting your machine to our facility for repair.

Drop-offs

• We recommend bringing machines directly to one of our facilities.
• While this avoids shipping delays, same-day repairs cannot be guaranteed.

Shipping & Crating

All Repairs

• If you choose to ship your machine, you are responsible for securely crating it to prevent shipping damage.
• We do not provide crates or cover packaging costs.

Non-Warranty Repairs

• Machines over 70 pounds must be crated and shipped via an LTL freight carrier.
• Grizzly is not responsible for arranging the carrier—you must arrange and pay for shipping both ways.
• Most carriers do not insure used machines, so check with your carrier for options.
• Grizzly does not endorse any specific carrier—we provide contact details for convenience only.
• Grizzly is not responsible for lost or damaged shipments.

Carriers (for reference)

National LTL Freight Carriers

• FedEx Freight
• Old Dominion Freight Line (ODFL)
• XPO Logistics
• Estes Express Lines
• TForce Freight
• ArcBest
• R+L Carriers

Regional LTL Freight Carriers by U.S. Region

Northeast

• A. Duie Pyle
• PITT OHIO
• CTX Group

Southeast

• AAA Cooper Transportation
• Averitt Express
• Southeastern Freight Lines
• National Delivery Systems

Midwest

• Dayton Freight Lines
• Midwest Motor Express
• Moran Transportation

West Coast

• DHE Transportation
• Delivery Express Logistics
• Western Regional Delivery Service (WRDS)

Is there a fee associated with non-warranty repairs?

Yes, labor and part charges apply when repairing machines no longer under warranty:

• Diagnostic fee: $50/hour (waived if repair is completed)
• Labor rate: $95/hour + cost of parts
• Quick checks (under 5 minutes): Free

Because costs vary by machine and condition, estimates are provided only after inspection. No work begins without your approval.