If your Grizzly-brand machine requires repair or you have a technical question, our trained Product Specialists can often guide you through minor repairs or adjustments by phone or email.

Before contacting us, please have (if available):

• Order number

• Machine’s serial number

• Manufacture date (from machine’s data plate)

We also offer repair services at both of our locations. We do not have field technicians to repair your machine onsite. 

A repair authorization is required before sending or bringing in a machine. Please note that we only repair our items, and we are not an authorized repair center for other brands.

For warranty repairs, please see How Do I Submit a Warranty Claim?

Repair Costs

• Diagnostic fee: $50/hour (waived if we complete the repair)

• Labor rate: $95/hour + cost of parts

• Quick checks (under 5 minutes): Free

We cannot estimate costs until we inspect the machine. You'll receive a quote for approval before we begin any repairs.

Repair Timing & Drop-Offs

Repairs are handled in the order received. Turnaround depends on inspection results and parts availability. We’ll contact you with a quote after inspection and keep you updated on the status.

If you bring your machine in, we cannot guarantee same-day service.

Shipping & Crating

If shipping your machine, you'll need to crate it yourself. We do not provide crates or cover shipping/packaging costs.

Do you repair older South Bend machines?

We do not repair South Bend machines made before 2008 (before Grizzly acquired the brand).

• Replacement parts are no longer produced, and our stock is limited.

• No service manuals or tech support are available.

You can find some documentation HERE, or visit Practical Machinist for community support.