Warehouse Sales FAQ

WAREHOUSE SALE EVENTS

Join us at Grizzly for our upcoming Warehouse Sale Events. These events have replaced our yearly tent sales. We will be opening our warehouse's sales area for you to get inside to our best deals. Save up to 60% on as-is or scratch-and-dent items. Get a first look at our brand-new machines and tools. It's worth the trip to get a great discount on the next additions to your shop. Don't miss these deals!

Please click HERE to see upcoming Warehouse Sale Event Dates!

General Warehouse Sale Questions

What kind of items do you sell at the warehouse sale?

We sell scratch-and-dent, freight damaged, returned items, open box and samples in the warehouse. We also offer special event only prices on new items in our Showroom.

Is there a preview of what machines will be in the warehouse sale and how soon before the sale?

We offer a snap shot of our as is inventory on the main Warehouse Event web page. Click HERE to visit that page. Items move quickly and inventory changes frequently. There is no way to guarantee the item will be available when you come into the store. Please visit our Facebook page for additional information.

Can I contact Grizzly to find out what kind of items you have at the warehouse sale or how much the prices will be ahead of time?

To be fair to all customers, no information regarding available warehouse sale items is given to customers ahead of time other than through the Warehouse Event page.

Are Scratch & Dent items sold prior to the warehouse sale to customers?

Throughout the year we will select specific Scratch & Dent items to be sold through our showrooms. Our Missouri and Washington showrooms have an outlet area specifically set aside for scratch & dent item sales throughout the year.

How early should I get to the warehouse sale?

As early as possible to get the item(s) you are interested in purchasing. We often have a large customer turnout for our warehouse events and product(s) move quickly.

What are the hours of the warehouse sale?

The hours during our Warehouse Event are between 8:30 AM to 6:00 PM.

Are there hotels nearby?

Yes, there are many hotels nearby.

Where is the parking located and is there a shuttle?

Parking in Missouri is available on the showroom side of the building. We also have a warehouse across the street from our showroom that can be utilized for parking if needed. We do not currently provide a shuttle.

Parking in Washington is available at our main warehouse at 1821 Valencia Street.

Scratch & Dent Item Questions

Are the Scratch & Dent items available for online purchase?

Scratch & Dent items are not listed online and can only be purchased at our Springfield, MO and Bellingham, WA locations.

How do I know what is wrong with a Scratch & Dent item?
Small items will have a small tag on them with a brief description of the condition of the item. Larger items will have a condition label detailing if any parts are missing and more specific information of the condition of the item.

Fig.1 - Small Item Label

Fig.2 - Large Item Condition Label

Do the Scratch & Dent items you sell at the warehouse sale come with a warranty?

Unless an item is marked specifically that it comes with a warranty, all items are sold "As-Is" and do not come with a warranty.

Can Scratch & Dent items be returned?

Scratch & Dent items cannot be returned, which is why it is a good idea to be sure to look the item over carefully and read the tags describing the condition of the item.

For machines that are listed as new and come with a warranty, how do I make a warranty claim?

Please call us at 800-523-4777 to contact our Technical Service team to help troubleshoot and/or send out warranty parts if needed. Make sure to have your receipt, along with the serial number and the manufacture date of your machine when calling.

Purchasing Questions

How do I purchase a scratch & dent item at the warehouse sale?

All items from the warehouse area must be paid for at the cashier station inside our showroom. Small items should be loaded in a shopping cart or carried with you to the cashier station. When purchasing a large machine, bring only the top copy of the two-part scratch & dent tag from the machine. The bottom copy must stay on the machine (see photos below). Once the item is paid for you, you will proceed to the pick up loading area You will be greeted by a warehouse staff member. Our warehouse team members will retrieve your as as items and load them into your vehicle.

Fig.1 - Top Tag (Carefully Remove)

Fig.2 -Bottom Tag (Must stay with machine)

Can I put a Scratch & Dent item on hold to pay for it later?

All scratch & dent items must be paid for the day of the warehouse sale and cannot be put on hold.

Can I purchase parts at the warehouse sale?

Yes. In Springfield, MO our Parts Department is open during the warehouse event hours. In Bellingham, WA parts orders can be placed on the day of the warehouse sale and shipped to your home or business. Parts are only available for in-store purchase at our Springfield location.

If I am going to purchase Scratch & Dent items and new items from the showroom do I need to make two separate purchases?

No, all scratch & dent item(s) and new item(s) may be purchased at the same time through our cashier stations inside the building. Our cashiers will create the order(s) necessary to complete your entire purchase.

How long do I have to pay for a Scratch & Dent item at the warehouse sale?

Small and large items can be paid for anytime during the warehouse sale as long as the item and tag remains in your possession.

What will happen if I do not pay for the item within two hours at the warehouse sale?

Please give the tag back to a sales associate. This will allow us to reattach and/or replace the machine with a new tag. This will provide an quicker opportunity for another customer to have the chance to purchase the item. Do not throw the tag away.

What forms of payment do you accept at the warehouse sale?

We accept cash (US currency only), US checks, Visa, MasterCard, Discover, American Express, and Grizzly gift certificates.

Can I purchase items tax exempt and what do I need to purchase them?

Yes, you can make tax-exempt purchases at our warehouse sales. You should bring your state documentation with you. Please note that you may also need to fill out state exemption forms when making your purchase.

Showroom Questions

Is the showroom open the day of the warehouse sale?

Yes, our showroom is open during the Warehouse Event sale. Our MO location is open 8:30 AM to 6:00 PM.

Are there showroom specials the day of the warehouse sale?

Yes, there are many items on special during the Warehouse Event sale in our showrooms. These specials may or may not be advertised.

Item Pickup Questions

How do I pick up larger Scratch & Dent items the day of the warehouse sale?

You will proceed to the pick up loading area once you have paid for your scratch & dent item. The cashier will let you know what door to back up to and our warehouse staff will load the machine(s). You will be asked for your receipt to verify your purchase.

Can I pick up my Scratch & Dent items on a different day than the day of the warehouse sale?

No, scratch & dent items must be picked up the same day.

Can I have my Scratch & Dent items shipped?

No, scratch & dent items are pickup only and cannot be shipped.

Where do I pick up my items I purchased at the warehouse sale?

Any items that are small and light enough to fit into a shopping cart should be brought with you after purchase. All machinery and large items must be loaded through the scratch & dent loading doors and all new items must be loaded at the showroom pick up locations. There will be signs posted for each pickup area and any Grizzly staff member can assist if you are unsure.

CAN'T WAIT FOR THE NEXT WAREHOUSE SALE? CLICK HERE TO VIEW OUR CURRENT AS-IS / SCRATCH AND DENT INVENTORY AVAILABLE IN-STORE!

*Although our inventory is listed online, these machines are for In-store pickup only and cannot be ordered online.

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Common Questions

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How do I receive freight deliveries?
We often receive questions concerning how freight deliveries work. We have done our best to provide insight to these common concerns.

Common questions about our freight policy to get your shipments safe and sound.

Liftgate service and freight policy: A full-size tractor-trailer must safely park at your curb and will not be able to park on a busy road or highway. Your road cannot be a private driveway, cul-de-sac, dead end or unpaved. The carrier will not pull into your driveway, nor back down your street.

We estimate, but cannot guarantee, that freight shipments may take up to 7-10 business days for delivery. If you are tracking your order on the carrier's website, ignore any estimated delivery dates as these are often incorrect. If the carrier considers your address to be rural, it could take an additional week for delivery depending on how often they deliver in your area.

The carrier will call to make an appointment for residential deliveries, usually at least a day in advance. They deliver during regular business hours. Please make sure to provide the best phone number to reach you when placing your order to prevent your order from being delayed or returned to us.

Once the carrier arrives you will be responsible for unloading the freight if there is no loading dock. If you cannot unload, liftgate delivery is available for $34.00. With liftgate, the carrier will either assist with hand offloading or employ the use of a traditional hydraulic lift. You will still be responsible for moving the freight from the curbside to your shop or garage once it is off the truck. There is an option to add liftgate service if you place your order online.

You may also choose to pick up your freight from the carrier's local terminal. They will load it onto your vehicle. Please make sure your vehicle is capable of handling the weight and bring plenty of tie downs to properly secure the load.

It is extremely important that you write any box damage, no matter how minor, on the delivery receipt in case we need to replace the machine. This includes any dents, scuffs, tears, holes or if the original packaging appears to have been modified. It is also vital to verify the number of boxes received and write any shortages on the delivery receipt. If there is anything damaged, missing and/or repackaged make sure to take photos and keep all packaging in case it needs to be shipped back. You will also need to call us to report the damage and we will work to resolve the issue for you as quickly as possible.
What does Grizzly charge for shipping?
Grizzly offers free standard shipping on most non-freight items for qualifying orders of $50 or more to any location within the contiguous 48 US States. Free shipping does not apply to items designated as "special shipping."

Items designated as "special shipping" have flat-rate shipping and handling charges per item that are assessed by the weight and size of the item. We are unable to waive or alter these charges to help keep our prices as low as possible and stay competitive for our customers.

Purchases of qualifying non-freight items ordered at the same time as freight items will not be charged the additional small shipping charge (see chart below). We encourage everyone to take advantage of free shipping on qualifying accessories and consumables when ordering.

If you're ordering non-freight items under $50, the shipping and handling charges are as follows:

Order Total Shipping

Under $14.99 $6.99

$15 to $24.99 $11.99

$25 to $49.99 $15.99

$50 and over* Free

*Free Shipping Exclusions: Items that do not count towards the minimum $50.00 merchandise total or qualify for free shipping include:
- Digital items, such as software or South Bend Serial Cards
- Gift Certificates
- Shipping Assessorials such as Liftgate
- Special shipping items. Special Shipping items are identified by individually assigned shipping rates located on their item pages and at checkout.
For deliveries to Alaska, Hawaii, Puerto Rico, and other US Territories for non-freight items, we use UPS or USPS, and additional shipping and handling charges will apply.
- We provide a shipping quote for all freight and oversize deliveries to Alaska, Hawaii, Puerto Rico, and other US Territories.
- Please note that we do not ship freight to US territories other than Puerto Rico, but we can ship to the address of a mainland freight forwarder of your choice.
- Select non-freight items that are considered special shipping due to the size or weight of their package must be shipped separately from other non-freight items and do not qualify for free shipping.
For additional information or to request a quote, please get in touch with our Contact Center by PHONE or by clicking HERE to submit a ticket.
How are returns processed when they are received back into your warehouse?
Once your return shipment is received in our warehouse, it takes approximately two to three business days for our staff to inspect the product and set up your replacement order or refund. It can take slightly longer during extremely busy times.

If we are repairing the item you returned, additional time will be required to order replacement parts and make repairs. If you originally paid for the item using a credit card, PayPal, PayPal Credit or Amazon Payments, we will credit your original form of payment. We will issue a refund check for items originally paid for by check, money order or bank wire transfer. If we reimburse your return shipping costs, we will do so in the form of a refund check. We may also issue a Gift Certificate for store credit in some circumstances.

All defective and non-defective returns must be in original packaging, unused and in resalable condition and are subject to a 10% restocking fee when applicable. Original shipping and handling charges are not refundable. Return shipping and handling charges will be deducted from the refund.

Click HERE to learn how to create a return.
How do I report freight damage?
We know the importance of receiving your orders in good condition, and we strive to ensure that all of our small parcel packages and freight are delivered to you in perfect condition. However, we understand that sometimes damages may occur during transit.

Inspection upon receipt

When you receive your delivery, please thoroughly inspect all of the freight for any signs of damage to the packaging or the item itself. If you notice any damages, please make note of the condition on the delivery receipt before signing for the shipment.

Reporting Damages

If your order does arrive damaged, please keep all the original packaging and contact us immediately by clicking HERE. This will direct you to our ticket form where you can provide the necessary information and submit your request. Please make sure you provide your order number when submitting your request. You may also report damage by calling our CONTACT CENTER. We will work with you to resolve the issue as soon as possible.

Resolving Damages

We sincerely regret any inconvenience caused by the damages and we will work with you to find a solution as quickly as possible. Our customer service team is available to assist you in resolving the issue. Please do not hesitate to contact us if you have any questions or concerns regarding the handling of damaged deliveries. We value your satisfaction and we will do our best to ensure that we will correct this on your behalf.
Do your items carry a warranty?
Great News! We no longer require registration to take advantage of your warranty. Find out more about our warranty below:

Limited Warranty
Grizzly warrants every "Grizzly" branded product we sell for a period of 1 year to the original purchaser from the date of purchase/shipment. Please note that this warranty does not apply to defects due directly or indirectly to misuse, abuse, negligence, accidents, repairs, improper wiring, alterations, lack of maintenance or consumable parts.

Grizzly warrants every "Shop Fox" branded product we sell for a period of 2 years to the original purchaser from the date of purchase/shipment. This does not cover defects due directly or indirectly to misuse, abuse, negligence, accidents, repairs, improper wiring, alterations, lack of maintenance or consumable parts

South Bend warrants every "South Bend" branded product we sell for a period of 2 years to the original purchaser from the date of purchase/shipment. This warranty does not cover defects due directly or indirectly to misuse, abuse, negligence, accidents, repairs, improper wiring, alterations, lack of maintenance or consumable parts.

This warranty is the only written warranty provided, and any implied warranties, including merchantability or fitness for a particular purpose, are limited to the duration of this written warranty. We want to clarify that our merchandise may not comply with the provisions of all laws, acts, or electrical codes. Additionally, we do not reimburse for third-party repairs, services, or any expenses related to transporting machinery to and from carrier vehicles or residences. Our liability under this warranty is capped at the purchase price of the product. Any legal actions against Grizzly Industrial will be tried in the State of Washington, County of Whatcom. We are not liable for death, injuries to persons or property, or incidental, contingent, special, or consequential damages arising from the use of our products.

To make a warranty claim, simply contact our CONTACT CENTER. Proof of purchase must accompany the merchandise. We value continuous improvements and our manufacturers reserve the right to change machine specifications at any time in an effort to provide even better quality equipment.

Please note: While our warranty covers a wide range of items, some products available on our website or in our catalog may be covered by a manufacturer's warranty. In such cases, please directly contact the manufacturer or a service center of their choice for repair or replacement.

Examples of these products include, but are not limited to: DeWalt, Porter Cable, Saw Stop, and others. Please refer to the warranty documentation you received at the time of purchase for specific details about the warranty policy.
How do I access your videos?
Discover a wide array of informative videos on our YouTube channel, specifically designed to boost your knowledge and skills in woodworking and metalworking. Our videos cover everything from machine setup, maintenance, and operation to expert tips and techniques, offering valuable insights for both enthusiasts and professionals. Whether you're looking to refine your skills or learn more about our machines, our video library is your go-to resource.

Click HERE to start watching.