If you encounter an issue on Grizzly.com, visit grizzly.com/user/session and recreate the steps causing the problem to send data to the Web Team. Then, submit a ticket mentioning the session link. Provide details like exact steps, page, VPN use, checkout button color, payment method, email, error messages, browser, operating system, device type, and time of occurrence to help resolve the issue faster.
If you experience an error or another issue while using Grizzly.com, follow the steps below to help us investigate.
🔍 Help Us Troubleshoot
Visit this link: grizzly.com/user/session
Recreate the steps that led to the issue. This sends helpful data to our Web Team.
📝 Submit a Ticket
After recreating the issue, click here to submit a ticket.
📌 Mention that you used the session link — this helps us review and resolve your issue faster.
🧾 Information to Provide When Contacting Us
Please have the following details ready to help us resolve your issue faster:
What exact steps were you taking when the error occurred?
What page were you on? (e.g., Shopping Cart, Checkout, etc.)
Are you using a VPN? If so, try adjusting your VPN settings or turning it off.
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If you were on the checkout page, what color is the “Place Order” button?
⚠️ If it's gray, make sure all checkout sections are completed.
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What payment method are you using?
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If using Affirm or PayPal, are there any backordered items in your cart?
If so, you’ll need to remove them or choose a different payment method.
If using PayPal, are pop-ups enabled in your browser?
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What email address did you use to log into Grizzly.com?
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Did you see an error message? If so, what did it say?
If you see a pop-up asking you to confirm your address, it does not mean that we can't ship there. This is only verifying your address to ensure all necessary address details are included (direction, street suffix, etc.)
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What browser are you using?
If using Firefox, try a different browser due to known compatibility issues.
Can you try the process in a different browser?
What operating system are you using? (e.g., Windows, Mac, Android, iOS)
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If you're on a mobile device, can you try on a desktop or laptop?
If not, we’re happy to help place the order for you
(except for PayPal orders, these must be placed online)
What time of day did the issue occur?