Once your return shipment is received in our warehouse, it takes approximately two to three business days for our staff to inspect the product and set up your replacement order or refund. It can take slightly longer during extremely busy times.
If we are repairing the item you returned, additional time will be required to order replacement parts and make repairs. If you originally paid for the item using a credit card, PayPal, PayPal Credit or Amazon Payments, we will credit your original form of payment. We will issue a refund check for items originally paid for by check, money order or bank wire transfer. If we reimburse your return shipping costs, we will do so in the form of a refund check. We may also issue a Gift Certificate for store credit in some circumstances.
All non-defective returns must be in original packaging, unused and in resalable condition and are subject to a 10% restocking fee. Original shipping and handling charges are not refundable. Return shipping and handling charges will be deducted from the refund.
Click here to learn how to create a return.