This article covers:
Return Policy
- You can return an eligible item within 30 days of purchase for a refund or exchange.
- We inspect all returned items upon receipt to verify their condition. Items returned for a refund or exchange need to be new, unused, and in the original packaging.
- For returns that aren’t due to defects/damage, a 10% restocking fee applies, and you’ll be responsible for return shipping. Original shipping costs aren’t refundable, and we don’t cover packaging expenses.
- All returns require authorization, so you'll need to get one first. We’ll then send you a return label. Sending something back without authorization may cause your return to be refused or delayed.
- We’ll process your refund or exchange once we receive and inspect the item.
Which items aren't eligible?
We do not accept returns on as-is items, barrels, books, digital items, DVDs, gift certificates, or software.
How do I start a return?
You can create a return for many items online. Please click HERE to use our Order Lookup tool to start a return or LOG INTO YOUR ACCOUNT and click "Return an Item" on the order page. Online returns cannot be processed for the following return types, so you'll need to contact us if one of these applies:
- Freight/shipping damage
- Name Brand items with a value greater than $100
- Non-returnable items such as books, videos, and plans.
- Purchases older than 30 days
I've started a return, what's next?
The first step is to package your item securely so it won’t be damaged in transit. Using packaging similar to what it arrived in is best, and we can’t reimburse packaging costs.
Your return authorization is valid for 30 days, so please ship the item back within that time. If you need more time, contact Customer Service. Before you send it, it’s a good idea to review our return policy so you’re aware of any fees or special conditions.
For freight returns, the item must be fully covered, and we may request photos before shipping. Once it’s ready, we’ll email you a return bill of lading, usually within one to two business days, with instructions specific to your shipment.
For ground returns within the lower 48 states, UPS will email you a prepaid return label, typically within one business day. That message will come from pkginfo@ups.com with a link to obtain your label. Once you've accessed the link, you'll have the option of a printable label or a QR code UPS can scan if you don't have a printer, along with a link to find your nearest drop-off location.
If you’re returning from a U.S. location outside the lower 48, you'll need to cover your own return shipping costs. If the return is due to an error, defect, or damage, we may reimburse that expense. We'll provide the return address when your return is created.