The article details the return policy allowing eligible items to be returned within 30 days for refund or exchange, requiring authorization and inspection. Non-defective returns incur a 10% restocking fee and return shipping costs. Some items like books and digital products are non-returnable. Returns start online via account or order lookup, with special cases handled by Customer Service. After authorization, customers must securely package and ship items within 30 days, with specific instructions and labels provided for freight, ground, and certain regional returns.
This article covers:
Return Policy
- You can return an eligible item within 30 days of purchase for a refund or exchange.
- We inspect all returned items upon receipt to verify their condition. Items returned for a refund or exchange need to be new, unused, and in the original packaging.
- For returns that aren’t due to defects/damage, a 10% restocking fee applies, and you’ll be responsible for return shipping. Original shipping costs aren’t refundable, and we don’t cover packaging expenses.
- If you're requesting a return on a damaged or defective product, please contact us for assistance.
- All returns require authorization, so you'll need to get one first. Sending something back without authorization may cause your return to be refused or delayed.
- We’ll process your refund or exchange once we receive and inspect the item.
Which items aren't eligible?
We do not accept returns on as-is items, barrels, books, digital items, DVDs, gift certificates, or software.
How do I start a return?
Start a return online
If your item is eligible, you can start a return online. All returns are subject to our Return Policy (see above for details and limitations).
If you have a Grizzly.com account:
- Sign in to your account
- Go to Your Orders
- Select the order
- Click Return an Item
If you don’t have a Grizzly.com account:
Use our Order Lookup tool instead.
Returns that cannot be created online
If your return falls into any of the categories below, contact our Customer Service team to review your options. Please note that our Return Policy applies to all returns, including those handled by Customer Service.
- Freight or shipping damage (see HERE for instructions)
- Wrong item received claims (see HERE for instructions)
- Name Brand items, such as DeWalt or Kreg, valued over $100
- Items shipped directly from the manufacturer.
- Items purchased from dealers or third-parties
- Non‑returnable items, including:
- Books
- Videos
- Plans
- Out‑of‑policy returns
I've started a return, what's next?
The first step is to package your item securely so it won’t be damaged in transit. Using packaging similar to what it arrived in is best, and we can’t reimburse packaging costs.
Your return authorization is valid for 30 days, so please ship the item back within that time. If you need more time, contact Customer Service. Before you send it, it’s a good idea to review our return policy so you’re aware of any fees or special conditions.
For freight returns, the item must be fully covered, and we may request photos before shipping. Once it’s ready, we’ll email you a return bill of lading, usually within one to two business days, with instructions specific to your shipment.
For ground returns within the lower 48 states or Canada, UPS will email you a prepaid return label, typically within one business day. That message will come from pkginfo@ups.com with a link to obtain your label. Once you've accessed the link, you'll have the option of a printable label or a QR code UPS can scan if you don't have a printer, along with a link to find your nearest drop-off location.
If you’re returning from a U.S. location outside the lower 48 states or Canada, you'll need to cover your own return shipping costs. If the return is due to an error, defect, or damage, we may reimburse that expense. We'll provide the return address when your return is created. Please ensure you ship using USPS Parcel Post, as we cannot reimburse additional costs for other methods.