When we process an order paid for by credit card we will authorize funds for the amount of your order. We will then capture those funds when your order ships. Some banks do not recognize the capture and the initial authorization as the same transaction; and, it can look like you were charged twice. We will never actually charge your card twice. The initial authorization will be shown as pending then will be voided by your bank when there is no capture against it.
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Common Questions
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Submit a Ticket
Please submit a request HERE.
When submitting your request, select the appropriate topic to ensure the fastest response. Add as much detail as possible in order for us to best assist you. You can use this form for general inquiries, troubleshooting, promotions, etc.
Links to Common questions:
How Do I Cancel My Order?
What does Grizzly charge for shipping?
How can I reach technical assistance or support?
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What does Grizzly charge for shipping?
Shipping and Freight Policy:
Grizzly offers free standard shipping on non-freight orders of $50 or more to any location within the contiguous 48 US States. Non-freight items are those weighing less than 70 pounds and are not classified as oversized.
If you're ordering non-freight items under $50, the shipping and handling charges are as follows:
Order Total
Shipping
Under $14.99
6.99
$15 to $24.99
11.99
$25 to $49.99
15.99
$50 and over*
Free
**Gift Certificates do not count toward the free shipping minimum merchandise value and are not charged shipping and handling for standard shipping methods.
For deliveries to Alaska, Hawaii, Puerto Rico, and other US Territories for non-freight items, we use UPS or USPS, and additional shipping and handling charges will apply.
If you're purchasing machines or oversized items that require shipping via freight carriers, they will have additional shipping and handling fees. You'll see these fees clearly indicated on the product page, in the shopping cart, and during checkout. Purchases of non-freight items placed at the same time as machinery will not be charged the additional small shipping charge. We encourage everyone to take advantage of free shipping for needed accessories and consumables, when purchased on the same order.
- For freight deliveries to Alaska, Hawaii, Puerto Rico, and other US Territories for oversized items, we'll provide a shipping quote and contact you with your options and cost.
- Please note that we do not ship freight to US territories other than Puerto Rico, but we can ship to the address of a mainland freight forwarder of your choice.
- Our free shipping for small items excludes Saw Stop item T30436 and T33442. These items will be charged the applicable shipping amount listed on our website.
For any additional information or quotes, please get in touch with our Contact Center by PHONE or by clicking HERE.
-
How do I report freight damage?
Handling Damaged Deliveries
We know the importance of receiving your orders in good condition, and we strive to ensure that all of our small parcel packages and freight are delivered to you in perfect condition. However, we understand that sometimes damages may occur during transit.
Inspection upon receipt
When you receive your delivery, please thoroughly inspect all of the freight for any signs of damage to the packaging or the item itself. If you notice any damages, please make note of the condition on the delivery receipt before signing for the shipment.
Reporting Damages
If your order does arrive damaged, please keep all the original packaging and contact us immediately by clicking HERE. This will direct you to our ticket form where you can provide the necessary information and submit your request. Please make sure you provide your order number when submitting your request. You may also report damage by calling our CONTACT CENTER. We will work with you to resolve the issue as soon as possible.
Resolving Damages
We sincerely regret any inconvenience caused by the damages and we will work with you to find a solution as quickly as possible. Our customer service team is available to assist you in resolving the issue. Please do not hesitate to contact us if you have any questions or concerns regarding the handling of damaged deliveries. We value your satisfaction and we will do our best to ensure that we will correct this on your behalf.
-
How do I access your videos?
Click HERE to view our video library.
Common Questions
Promoted articles
-
Submit a Ticket
Please submit a request HERE.
When submitting your request, select the appropriate topic to ensure the fastest response. Add as much detail as possible in order for us to best assist you. You can use this form for general inquiries, troubleshooting, promotions, etc.
Links to Common questions:
How Do I Cancel My Order?
What does Grizzly charge for shipping?
How can I reach technical assistance or support? -
What does Grizzly charge for shipping?
Shipping and Freight Policy:
Grizzly offers free standard shipping on non-freight orders of $50 or more to any location within the contiguous 48 US States. Non-freight items are those weighing less than 70 pounds and are not classified as oversized.
If you're ordering non-freight items under $50, the shipping and handling charges are as follows:
Order Total Shipping Under $14.99 6.99 $15 to $24.99 11.99 $25 to $49.99 15.99 $50 and over* Free **Gift Certificates do not count toward the free shipping minimum merchandise value and are not charged shipping and handling for standard shipping methods.
For deliveries to Alaska, Hawaii, Puerto Rico, and other US Territories for non-freight items, we use UPS or USPS, and additional shipping and handling charges will apply.
If you're purchasing machines or oversized items that require shipping via freight carriers, they will have additional shipping and handling fees. You'll see these fees clearly indicated on the product page, in the shopping cart, and during checkout. Purchases of non-freight items placed at the same time as machinery will not be charged the additional small shipping charge. We encourage everyone to take advantage of free shipping for needed accessories and consumables, when purchased on the same order.
- For freight deliveries to Alaska, Hawaii, Puerto Rico, and other US Territories for oversized items, we'll provide a shipping quote and contact you with your options and cost.
- Please note that we do not ship freight to US territories other than Puerto Rico, but we can ship to the address of a mainland freight forwarder of your choice.
- Our free shipping for small items excludes Saw Stop item T30436 and T33442. These items will be charged the applicable shipping amount listed on our website.
For any additional information or quotes, please get in touch with our Contact Center by PHONE or by clicking HERE.
-
How do I report freight damage?
Handling Damaged Deliveries
We know the importance of receiving your orders in good condition, and we strive to ensure that all of our small parcel packages and freight are delivered to you in perfect condition. However, we understand that sometimes damages may occur during transit.
Inspection upon receipt
When you receive your delivery, please thoroughly inspect all of the freight for any signs of damage to the packaging or the item itself. If you notice any damages, please make note of the condition on the delivery receipt before signing for the shipment.
Reporting Damages
If your order does arrive damaged, please keep all the original packaging and contact us immediately by clicking HERE. This will direct you to our ticket form where you can provide the necessary information and submit your request. Please make sure you provide your order number when submitting your request. You may also report damage by calling our CONTACT CENTER. We will work with you to resolve the issue as soon as possible.
Resolving Damages
We sincerely regret any inconvenience caused by the damages and we will work with you to find a solution as quickly as possible. Our customer service team is available to assist you in resolving the issue. Please do not hesitate to contact us if you have any questions or concerns regarding the handling of damaged deliveries. We value your satisfaction and we will do our best to ensure that we will correct this on your behalf.
-
How do I access your videos?
Click HERE to view our video library.
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