We often receive questions concerning how freight deliveries work. We have done our best to provide insight to these common concerns.

Common questions about our freight policy to get your shipments safe and sound.

Liftgate service and freight policy:

Freight deliveries arrive on a tractor-trailer. The truck needs a safe place to park at the curb and cannot park on highways, busy roads, cul-de-sacs, dead ends, private driveways, or unpaved roads. The truck will not enter your driveway or back down your street.

Freight typically arrives within 4–6 business days. Rural areas or partner carriers may add up to a week to this timeframe. Please ignore delivery dates on the carrier’s website—they’re often inaccurate.

For residential deliveries, the carrier will call at least one business day in advance to schedule delivery during regular hours. Providing your best contact number is essential.

If there’s no loading dock, freight will be unloaded curbside. Liftgate service is available for $34—this lowers the freight to the ground, but you’ll still need to move it from the curb to your shop or garage. If needed, be sure to select liftgate service during checkout.

After unloading, confirm the number of boxes received matches the shipment total. Any missing items must be documented by the driver before they leave.

Before the driver leaves, inspect the packaging together for any signs of damage, such as dents, scuffs, tears, or holes. Ensure the driver notes specific documentation, such as “crushed packaging” or “refused due to crushed packaging,” to help us offer prompt support in the event of damage. General comments like “subject to inspection” or “refused” are not sufficient and will not support a damage claim. In many instances, the driver will need to call in the damage claim at the time of delivery.

If anything is damaged, missing, or appears repackaged, take clear photos before and after uncrating, and keep all packaging in case a return is needed. Then, contact us so we can help resolve the issue promptly.

What if my address isn't tractor-trailer accessible?

You have the option of picking up your machine at the carrier’s terminal, where they will load it onto your vehicle. Let the carrier know when they call to schedule delivery that you want to pick it up. Be sure to check for any damage or shortages when picking it up. We can also check to see if the carrier has a smaller truck that can deliver to you. This must be researched before your order is shipped and there may be additional fees for this service. Please submit a request HERE.

Do you offer any special services for freight deliveries?

For an additional charge, some freight terminals may offer extra services, such as moving the freight into your ground-level shop or garage. Please submit a request HERE if you need assistance beyond standard curbside delivery.

Delivery Limitations: Please note that none of our carriers will:

• Move freight up or down stairs.
• Drive on residential driveways.
• Drive on unpaved roads.

Important: Any additional services arranged apply only to the initial delivery and are not available if your product needs to be returned.