We occasionally offer coupon or pricing codes to new or existing customers. To receive these and other special offers, please be sure to provide us with a valid email address.
When you finish shopping, enter any applicable coupon or pricing codes in the "Add Coupon or Promo Code" box, located on the far-right side of the checkout screen. Be sure to do this before you click "Place Order."
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Please submit a request HERE.
When submitting your request, select the appropriate topic to ensure the fastest response. Add as much detail as possible in order for us to best assist you. You can use this form for general inquiries, troubleshooting, promotions, etc.
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We know the importance of receiving your orders in good condition, and we strive to ensure that all of our small parcel packages and freight are delivered to you in perfect condition. However, we understand that sometimes damages may occur during transit.
When you receive your delivery, please thoroughly inspect all of the freight for any signs of damage to the packaging or the item itself. If you notice any damages, please make note of the condition on the delivery receipt before signing for the shipment.
If your order does arrive damaged, please keep all the original packaging and contact us immediately by clicking HERE. This will direct you to our ticket form where you can provide the necessary information and submit your request. Please make sure you provide your order number when submitting your request. You may also report damage by calling our CONTACT CENTER. We will work with you to resolve the issue as soon as possible.
We sincerely regret any inconvenience caused by the damages and we will work with you to find a solution as quickly as possible. Our customer service team is available to assist you in resolving the issue. Please do not hesitate to contact us if you have any questions or concerns regarding the handling of damaged deliveries. We value your satisfaction and we will do our best to ensure that we will correct this on your behalf.
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