Before a product is deemed defective, troubleshooting with Product Support is required to resolve issues quickly, often without replacement. After troubleshooting, if a defect is confirmed, warranty coverage may apply, including sending replacement parts or returns. The goal is to minimize downtime and efficiently address problems.
Before a product is considered defective, troubleshooting is usually required. In most cases, our Product Support team can help resolve the issue quickly with adjustments or setup guidance, often getting you back up and running right away without the need for a replacement or return.
Step 1: Contact Product Support
If you’re experiencing an issue, please reach out to Product Support first. Many common concerns (performance issues, setup questions, adjustments, or alignments) can be resolved via guided troubleshooting.
Important: A product is not considered defective until the appropriate troubleshooting steps have been completed with Product Support and/or inspected by our Service team.
Step 2: Warranty Coverage
Once troubleshooting has been completed, Product Support will determine whether the issue qualifies for a warranty claim. If parts are defective or missing, replacement components can often be sent without requiring a return of the entire item. Please see HERE for details on our warranty policy.
What to Expect
Our goal is to resolve issues as quickly and efficiently as possible. Troubleshooting not only helps identify true defects, but often minimizes downtime by addressing the issue right away.
If a product is confirmed to be defective after troubleshooting, Product Support will guide you through the next steps, which may include sending replacement parts or initiating a return.