Grizzly offers 24/7 virtual chat support via Gauge, email ticket submission, and phone support during business hours for orders, product help, and international inquiries. Online shopping is available anytime at www.grizzly.com. Offices close on major holidays, with after-hours support handling requests next business day. Additional contact options include fax, mail, and store visits.
Need help? We're here to assist with orders, product support, parts, warranty questions, returns, account inquiries, and more.
Choose the contact method that's most convenient for you. We'll make sure your request gets to the right team.
💬 Chat
Chat with Gauge, our virtual assistant, anytime using the chat icon in the lower right corner.
- Available 24 hours a day, 7 days a week
- Get answers to common questions
- If Gauge can't fully resolve your question, we'll connect you with the appropriate team during business hours or collect the information needed so we can follow up on the next business day.
Submit a support ticket anytime.
Your request will be routed to the appropriate team, and we'll respond during normal business hours.
📞 Phone
Prefer to speak with someone? Give us a call during business hours.
Customer Support
For orders, account questions, returns, warranty assistance, parts, and general inquiries:
Phone: 1-800-523-4777
Hours
- Monday through Friday: 7:00 AM to 6:00 PM CST
- Saturday: 8:00 AM to 4:30 PM CST
Product Support
For assistance with Grizzly products, including machine operation, troubleshooting, assembly, maintenance, parts identification, and other product-related questions:
Phone: 1-570-546-9663
Hours
- Monday through Friday: 7:00 AM to 5:00 PM CST
International Orders
Phone: 1-360-647-0801
🛒 Shop Online
Visit www.grizzly.com to browse products and place orders.
Online ordering is available 24 hours a day, 7 days a week.
🌙 After Hours
Even when our offices are closed, you can still:
- Shop online 24/7 at www.grizzly.com
- Submit a support ticket anytime
- Chat with Gauge, our virtual assistant, anytime
Requests requiring a Grizzly team member will be answered during our next business day.
📬 Other Ways to Reach Us
Fax
Customer Support: 1-800-438-5901
International Orders: 1-360-671-8375
Grizzly Industrial, Inc.
1815 W Battlefield St.
Springfield, MO 65807-4111
Visit Us
Please see: What are your store locations and hours?
🏢 Holiday Closures
Our showrooms, offices, and warehouses are closed on the following holidays:
- New Year's Day
- Memorial Day
- Independence Day (July 4)
- Labor Day
- Thanksgiving Day
- Christmas Day