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• How do I receive freight deliveries?

  We often receive questions concerning how freight deliveries work. We have done our best to provide insight to these common concerns.

  Common questions about our freight policy to get your shipments safe and sound.
  
  

  Liftgate service and freight policy:

  Freight deliveries arrive on a tractor-trailer. The truck needs a safe place to park at the curb and cannot park on highways, busy roads, cul-de-sacs, dead ends, private driveways, or unpaved roads. The truck will not enter your driveway or back down your street.

  Freight typically arrives within 4–6 business days. Rural areas or partner carriers may add up to a week to this timeframe. Please ignore delivery dates on the carrier’s website—they’re often inaccurate.

  For residential deliveries, the carrier will call at least one business day in advance to schedule delivery during regular hours. Providing your best contact number is essential.

  If there’s no loading dock, freight will be unloaded curbside. Liftgate service is available for $34—this lowers the freight to the ground, but you’ll still need to move it from the curb to your shop or garage. If needed, be sure to select liftgate service during checkout.

  After unloading, confirm the number of boxes received matches the shipment total. Any missing items must be documented by the driver before they leave.

  Before the driver leaves, inspect the packaging together for any signs of damage, such as dents, scuffs, tears, or holes. Ensure the driver notes specific documentation, such as “crushed packaging” or “refused due to crushed packaging,” to help us offer prompt support in the event of damage. General comments like “subject to inspection” or “refused” are not sufficient and will not support a damage claim. In many instances, the driver will need to call in the damage claim at the time of delivery.

  If anything is damaged, missing, or appears repackaged, take clear photos before and after uncrating, and keep all packaging in case a return is needed. Then, contact us so we can help resolve the issue promptly.

   

  What if my address isn't tractor-trailer accessible?

  You have the option of picking up your machine at the carrier’s terminal, where they will load it onto your vehicle. Let the carrier know when they call to schedule delivery that you want to pick it up. Be sure to check for any damage or shortages when picking it up. We can also check to see if the carrier has a smaller truck that can deliver to you. This must be researched before your order is shipped and there may be additional fees for this service. Please submit a request HERE.

   

  Do you offer any special services for freight deliveries?

  For an additional charge, some freight terminals may offer extra services, such as moving the freight into your ground-level shop or garage. Please submit a request HERE if you need assistance beyond standard curbside delivery.

  Delivery Limitations: Please note that none of our carriers will:

  • Move freight up or down stairs.
  • Drive on residential driveways.
  • Drive on unpaved roads.

  Important: Any additional services arranged apply only to the initial delivery and are not available if your product needs to be returned.

• How are returns processed when they are received back into your warehouse?

  What Happens After We Receive Your Return?

  Once your return arrives at our warehouse, please allow 2–3 business days for our team to inspect the item and process your refund, replacement, or repair. During peak times, this may take slightly longer.

  • Repairs may require additional time if parts need to be ordered.

  • Refunds are issued to the original form of payment (e.g., credit card, PayPal, Amazon Payments).

  • For payments made by check, money order, or wire transfer, we’ll issue a refund check.

  • Return shipping reimbursements are also issued by check unless otherwise noted.

  • In some cases, we may offer a Gift Certificate for store credit.

  What if My Credit Card Was Canceled Before the Refund?

  For security and legal reasons, we are only able to issue refunds to the original form of payment used for the purchase. This is to ensure compliance with financial regulations, including anti-money laundering laws.

  Even if your card has been canceled, the refund will still be processed to that account. Your credit card company will typically route the funds appropriately, either by transferring them to your new account or contacting you with further instructions.

   

  Related Articles:

  What is your return policy and how do I start a return?

  How do I report a defective product?

• How do I report freight damage?

  We know the importance of receiving your orders in good condition, and we strive to ensure that all of our small parcel packages and freight are delivered to you in perfect condition. However, we understand that sometimes damage may occur during transit.

  Inspection upon receipt

  When you receive your delivery, please thoroughly inspect all of the freight for any signs of damage to the packaging or the item itself. Ensure the driver notes specific documentation, such as “crushed packaging” or “refused due to crushed packaging,” to help us offer prompt support in the event of damage. General comments like “subject to inspection” or “refused” are not sufficient and will not support a damage claim. In many instances, the driver will need to call in the damage claim at the time of delivery.

  Reporting Damages

  If your order does arrive damaged, take photos before, during, and after unpackaging. Please keep all the original packaging and contact us immediately by clicking HERE. This will direct you to our ticket form, where you can provide the necessary information and submit your request. Please make sure you provide your order number when submitting your request.  You may also report damage by calling our CONTACT CENTER. We will work with you to resolve the issue as soon as possible.

  Resolving Damage

  We sincerely regret any inconvenience caused by the damage, and we will work with you to find a solution as quickly as possible. Our customer service team is available to assist you in resolving the issue. Please do not hesitate to contact us if you have any questions or concerns regarding the handling of damaged deliveries. We value your satisfaction and we will do our best to ensure that we will correct this on your behalf.

• Do your items carry a warranty?

  Registration is not required to take advantage of your warranty. Find out more about our warranty below:

  Limited Warranty
  

  Our products are warranted to the original purchaser from the date of purchase/shipment. This warranty does not apply to defects due directly or indirectly to misuse, abuse, negligence, accidents, repairs, improper wiring, alterations, lack of maintenance, or consumable parts. These warranty timeframes apply:

  • "Grizzly" branded products and "Shop Fox" or "South Bend" branded accessories: One year
  • "Shop Fox" and "South Bend" branded machines: Two years

  This warranty is the only written warranty provided, and any implied warranties, including merchantability or fitness for a particular purpose, are limited to the duration of this written warranty. We want to clarify that our merchandise may not comply with the provisions of all laws, acts, or electrical codes. Additionally, we do not reimburse for third-party repairs, services, or any expenses related to transporting machinery to and from carrier vehicles or residences. Our liability under this warranty is capped at the purchase price of the product. Any legal actions against Grizzly Industrial will be tried in the State of Washington, County of Whatcom. We are not liable for death, injuries to persons or property, or incidental, contingent, special, or consequential damages arising from the use of our products.

  To make a warranty claim, simply contact our CONTACT CENTER. Proof of purchase must accompany the merchandise. We value continuous improvements and our manufacturers reserve the right to change machine specifications at any time in an effort to provide even better quality equipment.

  Manufacturer Warranty Notice

  While most products are covered under our warranty, some items on our website or in our catalog are covered by the manufacturer’s warranty instead. In these cases, please contact the manufacturer directly or a service center of their choice for repair or replacement.

  Examples of these products include, but are not limited to: DeWalt, Next Wave Automation, Teknatool, Porter Cable, Saw Stop, and others. Please refer to the warranty documentation you received with your product at the time of purchase for specific details about the warranty policy.

• How can I purchase parts?

  Grizzly emphasizes providing high-quality, affordable tools and a vast inventory of replacement parts since 1983. We maintain over 1 million parts in stock, with special order options available.

  • Ordering Options:
    • Online via grizzly.com parts store.
    • By phone with a customer service representative.
  • Preparation: Have your machine and part numbers ready before contacting Grizzly.

  Accessing the Parts Store & Searching for Parts:

  1. Go to grizzly.com.
  2. Click the "Parts & Manuals" link at the top of the page in the categories menu. (Or click HERE)
  3. Under "Order Parts" enter your machine model number (found on the machine's ID label) and press enter or click the search button.
     1. Important Model Number Note: Grizzly machine model numbers do not use the letter "O" (as in "Oscar"). You must always use the number "0" (zero) when entering your model number. For example, if you entered "GO555," and encountered an error, try entering "G0555" instead.

  Using the Parts Page:

  1. View Parts Diagram and List: The page will feature a parts diagram and parts list from the most current user's manual.
  2. Enlarge Images: Hover over the diagram or list and scroll to enlarge and view each parts page.
  3. Itemized Part List: The bottom half of the page provides an itemized list of all part numbers, including those from older manuals.
  4. View Individual Parts: Click a part number to view individual part details.

  Important Things to Note:

  1. Discontinued Parts (Grayed Out with "Item No Longer Available"): These parts are typically unavailable. Contact Product Support for potential replacement options or special orders.
  2. Grayed Out Parts (Without "Item No Longer Available"): Contact Product Support for alternative options.
  3. Substitute Parts (New part number shown below the part number on the list): These are functionally equivalent replacements.
  4. Limited Availability Parts (Not Grayed Out): Purchase extra parts if needed, as supplies may run out.
  5. Multiple Versions (Parts Ending in "V" followed by a Number): Parts may have multiple versions that have changed over time. This will be indicated by V1, V2, V3, etc. in the parts description, followed by the version month and year that it was first used. Example: V2.01.17 indicates version 2 of a part went into use in January 2017. Please reference the manufacture date on the ID Label for your machine to ensure you are selecting the correct part when multiple versions are indicated.
  6. Out-of-Stock Parts: Some low-demand parts are not kept on hand. If a part is not listed as discontinued but is unavailable, it may require a special order.

  When to Contact Product Support

  • When a part is grayed out and shows "Item No Longer Available" and you would like to ask about replacement options.
  • When a part is grayed out and does not show "item no longer available"
  • When you are having trouble identifying the correct parts.

  Purchase parts HERE. If there is no Purchase Parts button next to the machine you selected, parts are not available online, but may still be available.  Please contact our Technical Service Department at 570-546-9663 for assistance.

  Manuals, specification sheets, and parts listings for machines carried both past and present can be downloaded, saved, or printed free of charge from our website.  You can access our library of Grizzly manuals by clicking HERE.

• How do I access your videos?

  Visit our YouTube channel for a variety of informative videos on woodworking and metalworking. Our videos cover:

  • Machine setup, maintenance, and operation

  • Expert tips and techniques

  Whether you're refining your skills or learning more about our machines, our video library is a valuable resource for both enthusiasts and professionals.

  Click HERE to start watching.

• Does the Headstock Come with Oil?

  No, the headstock is typically drained of oil before shipping from the factory. This is done to prevent leaks during transit, as the factory-fill oil is thinner and could spill if the machine is tipped. Be sure to fill the headstock with the recommended oil before operating the machine.

  For more details on the recommended oil, please refer to the machine's owners manual.

• How can I access user manuals & product videos?

  We are often asked if our manuals are available online for our machinery. We are pleased to provide access to all our product manuals for machines we have carried both past and present. Our product manuals can be downloaded, saved, or printed free of charge directly from our website.

  To view and download manuals, videos, parts listings, and specifications for any machine, go to the web page for the specific model and click on the available links.  To view and print the manual and other resource materials for your machine, please click HERE and search for the model number of the particular machine you would like information on.

  If you need to purchase parts for your machine, please click HERE and search by model number.

• Do you offer guest checkout?

  For enhanced security and a more personalized experience, Grizzly.com requires an account login to place orders. Creating an account unlocks several valuable benefits, including easy access to your order history, streamlined returns, a dedicated tax exemption portal, saved addresses and payment information, and control over your email preferences.